Regional Operations Manager

🔥 3 hours ago

🌐 Australia, New Zealand – Remote

🇦🇺 Australia – Remote 🇳🇿 New Zealand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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G Adventures

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

✈️ Travel

💰 Private Equity Round on 2021-02

Travel

G Adventures is a leader in small group adventure travel, offering a variety of tours and travel experiences across multiple continents including North America, South America, Europe, Africa, Asia, Oceania, and Antarctica. Established over 30 years ago, the company is dedicated to providing sustainable and responsible travel options that benefit local communities. They offer various travel styles such as solo adventures, family trips, and themed journeys like the National Geographic and Jane Goodall Collections. G Adventures focuses on delivering flexible itineraries, using locally based guides, and ensuring a positive impact through initiatives like Planeterra and G for Good.

📋 Description

• Lead ongoing enhancements of operational and administrative processes across regional operations, key suppliers and shared services functions • Coordinate with Product and Strategic Operations divisions to manage product lines and inventory efficiently and profitably • Ensure accurate regional overhead budget forecasting, spend and tracking • Contribute to destination management, including product mix, inventory strategy, quality management and supplier mix • Contribute to regional staffing strategy across Regional Operations, Tour Staff and Shared Services functions • Ensure trips run to budget and identify cost-reduction opportunities • Collaborate on supplier selection, vetting and training • Build and manage relationships with suppliers and DMC partners • Travel within the region to inspect hotels, transportation and suppliers, provide support and attend industry events • Develop the company’s presence within local tourism boards, associations and committees • Uphold brand standards and manage relationships with third-party wholesaler brands • Maintain communication and workflow across regional operations, shared services and internal stakeholders • Lead and manage a remote team of office employees and tour staff across Oceania • Oversee training programs for office employees, tour staff and local operators • Foster company culture among employees, suppliers and tour staff • Support travel style training initiatives • Review traveller evaluations and develop improvement initiatives • Champion new systems, initiatives and programs • Analyze competitors and regional operators and apply value innovations across tours • Lead tour staff and suppliers in maintaining safety and quality standards • Manage critical incidents and emergencies in the field • Support contingency planning for on-tour disruptions • Ensure timely incident reporting • Ensure safe and compliant tour operations and adherence to welfare policies and community tourism standards • Own the emergency phone roster and participate in the emergency phone rotation as an escalation point • Verify trip content, brochure and web content, trip flows and tour staff resources • Monitor passenger feedback and regional correspondence for timely responses and issue resolution

🎯 Requirements

• Minimum of 5 years’ experience in the travel industry, with extensive travel experience in the region • Minimum of 2 years’ experience in an operations leadership role • Experience in new product development and supplier negotiation is desirable • Experience developing and implementing systems and procedures to improve operational efficiency • Proficient in office administration, problem solving and organizational management • Proficient in working across a diverse suite of platforms • Ability to manage crises and take responsibility for the safety and well-being of others • Ability to train, mentor and lead team members effectively • Commitment to delivering high levels of customer satisfaction and ability to manage complex customer service issues • Effective stakeholder management skills across a geographically and culturally diverse organisation • Excellent communication, interpersonal, and relationship management skills • Strong organizational skills with the ability to prioritize competing demands effectively • A functional knowledge of relevant laws and regulations, relating to employment, passenger transport, and national parks visitation • Right to Work in Australia or New Zealand

🏖️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks! • Additional days off, including on your birthday! • Vacation time for you to recharge • Enhanced Parental Leave • Meaningful Employee Recognition Program • Learning and Growth Opportunities • Employee Resource Groups