Regional Operations Manager, Central America & Caribbean

🕒 September 18

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

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G Adventures

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

✈️ Travel

💰 Private Equity Round on 2021-02

Travel

G Adventures is a leader in small group adventure travel, offering a variety of tours and travel experiences across multiple continents including North America, South America, Europe, Africa, Asia, Oceania, and Antarctica. Established over 30 years ago, the company is dedicated to providing sustainable and responsible travel options that benefit local communities. They offer various travel styles such as solo adventures, family trips, and themed journeys like the National Geographic and Jane Goodall Collections. G Adventures focuses on delivering flexible itineraries, using locally based guides, and ensuring a positive impact through initiatives like Planeterra and G for Good.

📋 Description

• Manage day-to-day tour operations throughout the Central America & Caribbean region • Ensure high performance, sustainable regional growth, traveler satisfaction, and traveler and tour staff safety • Lead, develop, and manage Operations and Field Staff • Develop company culture and promote G Adventures Core Values • Facilitate collaboration, innovation, communication, training, and brainstorming sessions • Supervise field staff scheduling, recruitment, selection, coaching, training, KPI management, performance reviews, career development, and CEO retention • Oversee payroll, accounts, comments, bonuses, CEO contracts, trip and welcome notes, worker profiles, schedules, performance, 1:1 meetings, swag, and disciplinary actions • Supervise Slack Trip Channels and promote effective use of Technical Itineraries • Review traveler feedback, manage complaints, coordinate ground support, and lead Critical Incident Management • Maintain emergency phone procedures and work with Customer Solutions on post-tour complaints • Represent G Adventures and client brands throughout the region • Develop and implement products, tour schedules, third-party relationships, and commercial initiatives • Improve operational efficiency, manage budgets and margins, identify savings, and supervise service revalidation • Collaborate with Finance, Revenue Management, Product, Commercial, Talent, and other stakeholders • Develop industry contacts, join travel networks, and promote company initiatives

🎯 Requirements

• 5+ years of experience working in tourism operations • 3+ years in management position in the travel industry • Advanced English & Spanish language skills, both written and oral • Advanced knowledge of Microsoft Excel and Word, Google Suite and use of social media • Exceptional customer service and communication skills • Superior Attention to detail • Proven people management and project management experience • Strong office administration, problem solving and organizational skills required • Training experience with a flexible and motivational approach • General business and corporate operational knowledge applicable to the Central America and Caribbean region • Ability to manage a crisis and take responsibility for the safety of others • Ability to motivate, lead, and teach others within a team focused approach • Ability to work with a diverse group of departments with sensitivity • Ability to work in a fast moving & ever changing progressive team environment • Ability to travel throughout the region • Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Costa Rica • Vocational Qualification related to Travel & Tourism/Business (nice to have)

🏖️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks! • Additional days off, including on your birthday! • Vacation time for you to recharge • Enhanced Parental Leave • Meaningful Employee Recognition Program • Learning and Growth Opportunities • Employee Resource Groups

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