Tour Staff Administrator

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G Adventures

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

✈️ Travel

💰 Private Equity Round on 2021-02

Travel

G Adventures is a leader in small group adventure travel, offering a variety of tours and travel experiences across multiple continents including North America, South America, Europe, Africa, Asia, Oceania, and Antarctica. Established over 30 years ago, the company is dedicated to providing sustainable and responsible travel options that benefit local communities. They offer various travel styles such as solo adventures, family trips, and themed journeys like the National Geographic and Jane Goodall Collections. G Adventures focuses on delivering flexible itineraries, using locally based guides, and ensuring a positive impact through initiatives like Planeterra and G for Good.

📋 Description

• Provides administrative and operational support to the Tour Operations team, ensuring that systems, documentation, travel logistics, communications, and operational processes are maintained accurately and efficiently. • Responsible for supporting Tour Staff (CEOs) and the wider Operations team through effective coordination, record management, routine reporting, and logistical administration. • Compile, verify, and organize all pre-trip documentation, ensuring accurate filing for Tour Staff (CEO) access. • Maintain compliance records, including passports, driver's licences, first aid certificates, background checks, and expiry tracking. • Update Tour Staff (CEO) Code of Conduct records, contact profiles, and operational databases as directed. • Maintain and audit physical and digital filing systems, transaction records, receipts, and payment documentation. • Maintain and update the internal Tour Staff (CEO) website and resource portals with current itineraries, trip planners, and operational documentation. • Create, manage, and archive Tour Staff (CEO) Slack channels for tours, ensuring standard pre-trip information is available. • Upload approved Tour Staff schedules into internal systems (e.g. Polaris). • Support routine system administration and maintain accurate operational records. • Coordinate routine travel arrangements for Tour Staff (CEO) relocations, including flights, accommodation, and ground transfers. • Compile and format content for the regional monthly newsletter using information supplied by the Operations team. • Participate in the emergency phone rotation, providing after-hours support on a scheduled weekly basis.

🎯 Requirements

• 1+ years of experience within G Adventures or strong relevant experience in the tourism/travel industry. • Past experience working as a tour leader or field guide is recommended. • A diploma in Tourism is highly desirable. • Some travel experience and a genuine passion for the people, culture, and geography of Africa. • Highly developed written and verbal communication skills; comfortable presenting data to management and communicating sensitively across cultures. • Good command in English and able to use systems well (Office, Google Sheets). • Proven ability to remain calm under pressure, navigate stressful situations, manage crises, and prioritize the safety of others. • Confident using and troubleshooting complex internal computer systems, database software, and communication tools with speed and efficiency. • Strong administrative, organizational, and budgeting skills. • Willingness to work a flexible schedule, including rotational weekend shifts and evening emergency phone coverage (compensated).

🏖️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks! • Additional days off, including on your birthday! • Vacation time for you to recharge • Enhanced Parental Leave • Meaningful Employee Recognition Program • Learning and Growth Opportunities • Employee Resource Groups *Applicable based on location*