Technical Support Engineer, Edge Cloud

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gcore

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Gcore is a global provider of cloud, edge, and AI solutions that accelerate AI training, deliver comprehensive cloud services, enhance content delivery, and protect servers and applications. With over 180 points of presence worldwide and a network capacity of 200+ Tbps, Gcore offers secure, flexible, and scalable infrastructure services. Its integrated offerings, including Edge Cloud, Edge Network, Edge Security, and AI Infrastructure, are designed to meet the needs of businesses looking to scale and control their global infrastructure efficiently. Gcore also provides robust DDoS protection and origin shielding to ensure uninterrupted online operations, making it a trusted partner for thousands of businesses worldwide.

📋 Description

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English • Provide consultations regarding Edge Cloud products and services • Conduct technical diagnostics to resolve issues and gather information about customer and user incidents • Escalate incidents to higher levels of technical support when needed • Address complex technical issues and provide timely, effective solutions based on internal documentation • Consider the impact of technical issues on customers' business operations • Identify patterns and trends in technical issues and suggest improvements to prevent recurrence • Share knowledge and expertise with team members to enhance support capabilities

🎯 Requirements

• 1+ year of Technical Support experience • English level B2 or higher • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) • Good understanding of hardware and software diagnostics (reading logs, etc.) • Good theoretical and hands-on experience with Linux (Ubuntu or CentOS) • Good hands-on experience with API • Knowledge of monitoring tools such as Grafana • Good customer advocacy and soft skills • Strong problem-solving abilities • Quick learner, organized, and a team player • Responsible, polite, and optimistic with strong communication skills • Able to explain complex concepts clearly and simply • Skilled at prioritizing tasks • Experience with SQL (nice to have) • Understanding of OpenStack and experience with it, or with other open-source cloud infrastructure software (nice to have) • Familiarity with ITIL best practices and incident resolution (nice to have) • Ability to work two consecutive day shifts followed by two days off; day shift is 07:00–19:00 local time, including a 1-hour break

🏖️ Benefits

• Competitive salary • Flexible working hours • Remote, hybrid, or office work options depending on your role • Work from anywhere in the world for up to 45 days per year • Private medical insurance for you and your family* • 5 additional vacation days* • Additional fully paid sick leave days* • Allowance for significant life events and birthdays • Language classes • Modern office space with free snacks, drink and entertainment options* • Team sports activities*

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