AMR Technical Support Engineer – Polish, Mandarin Speaking

🔥 12 hours ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hikrobot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔧 Hardware

📦 Logistics

🤝 B2B

Hardware • Logistics • B2B

Hikrobot is a global product and solution supplier specializing in machine vision and mobile robot technologies. The company provides industrial vision sensing hardware and vision platforms (e. g. , VisionMaster), as well as mobile robot products and software for intelligent intralogistics (LMR, FMR, CMR, CTU), simulation tools, and services including after-sale and technical support. Hikrobot focuses on industrial automation, machine vision products, and intralogistics solutions for B2B customers.

📋 Description

• Provide technical support for AMR/AGV and warehouse automation systems, including installation, configuration, commissioning, and troubleshooting • Deliver onsite and remote technical assistance to customers, diagnosing and resolving hardware, software, and system-related issues • Support system testing, performance verification, and customer acceptance activities • Work closely with customers and internal teams to understand technical issues, identify root causes, and provide effective solutions • Collaborate with R&D, Sales, and Project Delivery teams to resolve complex technical problems and improve system reliability • Provide technical guidance and training to customers on system operation, maintenance, and basic troubleshooting • Prepare and maintain technical documentation, service reports, troubleshooting records, and customer feedback • Coordinate with local and China-based technical teams to ensure efficient communication and timely issue resolution

🎯 Requirements

• Bachelor's degree or above in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a related technical discipline • 1–3 years of relevant experience in technical support, field service, industrial automation, robotics, or a related technical field • Good understanding of AMR/AGV systems, warehouse automation, and basic electrical, mechanical, and software troubleshooting • Hands-on experience in equipment installation, commissioning, maintenance, or technical problem-solving • Familiarity with industrial communication networks, PLC systems, Linux, or Python is a plus • Strong analytical and problem-solving skills, with a customer-oriented mindset and good communication abilities • Able to work effectively with customers and cross-functional teams in an international environment • Willingness to travel to customer sites as needed • Fluent in Polish and Mandarin, with good working proficiency in English