Customer Service Representative

🕒 May 1

🌐 Nicaragua, Honduras, +1 more countries – Remote

🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote

💵 $400 - $600 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🔐 Security

Consulting • Logistics • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Answer a high volume of inbound calls from customers in a professional and friendly manner • Listen actively, identify customer needs, and provide accurate information or solutions • Follow call scripts and company guidelines to ensure consistent service quality • Escalate complex technical issues to the appropriate team when necessary • Maintain accurate and organized call logs in the system • Multitask efficiently while navigating multiple systems and tools • Handle high volumes of customer calls • Provide product and service information • Follow instructions and procedures • Resolve complaints • Maintain customer relationships through active listening and problem-solving

🎯 Requirements

• B2 English proficiency is required • High school diploma or equivalent • Customer Representative experience preferred but not required • Computer literacy and experience with CRM systems • Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST • Provide a Police Record from your country of residence • A copy of the ID • Laptop or desktop computer with Windows 10/11; MAC is not compatible with the system • Minimum 8 GB RAM; 16 GB recommended for optimal performance • Modern processor: Intel i5 or equivalent to AMD Ryzen 3 or 5 • SSD 250 GB minimum • USB headset with noise-canceling microphone • Energy and Internet stability with at least 50 Mbps internet speed • Ability to connect to Ethernet • Minimum connectivity of 25 Mbps download / 10 Mbps upload • Wired Ethernet connection strongly preferred over Wi-Fi

🏖️ Benefits

• Competitive pay $400 – $600 monthly payment (based on experience/location) • Paid training program • 15 days PTO per annum • Work remotely from anywhere in LATAM • Opportunity to grow with a U.S.-based company leading in tech services • Fast-paced, dynamic environment where your impact is recognized