Customer Service Representative

🕒 May 1

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

👥 B2C

🤝 B2B

🔐 Security

B2C • B2B • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Answer a high volume of inbound calls from customers in a professional and friendly manner. • Listen actively, identify customer needs, and provide accurate information or solutions. • Follow call scripts and company guidelines to ensure consistent service quality. • Escalate complex technical issues to the appropriate team when necessary. • Maintain accurate and organized call logs in our system. • Multitask efficiently while navigating multiple systems and tools.

🎯 Requirements

• Excellent verbal communication - B2 english proficiency is required • High school diploma or equivalent. • Customer Representative experience preferred but not required. • Computer literacy and experience with CRM systems. • Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST. • Provide a Police Record from your country of residence • A copy of the ID • **Equipment Requirements** • A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system) • Minimum 8 GB RAM (16 GB recommended for optimal performance) • Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5) • SSD 250 GB Min • USB headset with noise-canceling microphone • Energy and Internet stability (At least 50Mbps internet speed) • Able to connect to ethernet. • **Connectivity** • Minimum 25 Mbps download / 10 Mbps upload • Wired (Ethernet) connection strongly preferred over Wi-Fi

🏖️ Benefits

• Competitive pay $400 – $600 monthly payment (based on experience/location). • Paid training program. • 15 days PTO per annum. • Work remotely from anywhere in LATAM. • Opportunity to grow with a U.S.-based company leading in tech services. • Fast-paced, dynamic environment where your impact is recognized.