IT Systems – Automation Specialist

🔥 12 hours ago

🌐 Peru, Nicaragua – Remote

🇵🇪 Peru – Remote 🇳🇮 Nicaragua – Remote

💵 $1.1k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ IT Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🔐 Security

Consulting • Logistics • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Provide technical and end-user support for business systems and operational tools • Support and maintain Zoho CRM, Zoho Analytics, and Zoho Flow • Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms • Create and maintain reports, dashboards, and data queries to support business decision-making • Work with CRM data, workflows, and automations to improve operational processes • Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms • Troubleshoot system and integration issues and identify practical solutions • Use basic SQL to query and work with data • Identify opportunities to automate repetitive tasks and improve operational efficiency • Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity • Collaborate with technical and non-technical teams to understand their needs and provide effective solutions • Manage multiple projects and priorities while maintaining clear communication and follow-through • Document processes, solutions, and system changes as needed

🎯 Requirements

• 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field • Hands-on experience supporting business systems, applications, or integrations • Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries • Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms • Experience building or maintaining automations using Pipedream, Make.com, or similar tools • Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms • Basic IT and technical troubleshooting skills • Basic knowledge of SQL • Experience using AI tools such as ChatGPT and/or Claude • Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams • Strong problem-solving skills and the ability to troubleshoot issues independently • Ability to work autonomously, take initiative, and proactively identify solutions • Adaptability and ability to manage multiple priorities and projects • Strong cross-team communication and collaboration skills • Preferred: Experience working in a BPO, call-center, or other high-volume operational environment

🏖️ Benefits

• 100% remote role for candidates based in Nicaragua or Peru • Starting salary of $1,100 USD/month, with payments made in USD through Deel • Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend • Work with a collaborative, international team and gain exposure to multiple U.S. entities • Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies • Opportunity to grow within a company focused on structure, innovation, and operational excellence