Subscription Retention Specialist

🔥 0 minutes ago

🌐 Nicaragua, Trinidad and Tobago, +2 more countries – Remote

🇳🇮 Nicaragua – Remote 🇹🇹 Trinidad and Tobago – Remote 🇵🇭 Philippines – Remote 🇭🇳 Honduras – Remote

💵 $800 / month

⏳ Contract/Temporary

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🔐 Security

Consulting • Logistics • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Build customer loyalty by identifying customer needs and providing effective solutions • Handle account maintenance, payment updates, collections, and cancellation requests • Conduct follow up communications to keep customer accounts active and in good standing • Accurately document customer interactions using the CRM platform • Meet individual and team performance goals, including customer experience and retention metrics • Collaborate with teammates to continuously improve the customer experience

🎯 Requirements

• Advanced English proficiency (B2+) • At least one year of experience in customer retention, collections, sales, or a call center environment • Strong communication, negotiation, and objection handling skills • Ability to build rapport and resolve customer concerns • Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously • Strong organizational and time management skills • Experience in B2B, B2C, subscription services, or technology related industries is a plus • Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor • Reliable high speed wired internet connection • Quiet and distraction free workspace • USB headset with a noise cancelling microphone

🏖️ Benefits

• Monthly compensation starting at $800, depending on candidate experience, paid through Deel • Uncapped commission opportunities • Performance based bonus • Independent Contractor position • Fully remote • Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time • Sundays off • 15 days of paid time off

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