Subscription Retention Specialist

🔥 21 minutes ago

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

👥 B2C

🤝 B2B

🔐 Security

B2C • B2B • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Build customer loyalty by identifying customer needs and providing effective solutions. • Handle account maintenance, payment updates, collections, and cancellation requests. • Conduct follow up communications to keep customer accounts active and in good standing. • Accurately document customer interactions using our CRM platform. • Meet individual and team performance goals, including customer experience and retention metrics. • Collaborate with teammates to continuously improve the customer experience.

🎯 Requirements

• Advanced English proficiency (B2+). • At least one year of experience in customer retention, collections, sales, or a call center environment. • Strong communication, negotiation, and objection handling skills. • Ability to build rapport and resolve customer concerns. • Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously. • Strong organizational and time management skills. • Experience in B2B, B2C, subscription services, or technology related industries is a plus. • Technical Requirements • Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor. • Reliable high speed wired internet connection. • Quiet and distraction free workspace. • USB headset with a noise cancelling microphone.

🏖️ Benefits

• Monthly compensation starting at $800, depending on candidate experience, paid through Deel. • Uncapped commission opportunities. • Performance based bonus. • Independent Contractor position. • Fully remote. • Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time. • Sundays off. • 15 days of paid time off.