Field Service Engineer

🔥 1 minute ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 10%

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Logo of GE HealthCare

GE HealthCare

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Meet daily service repair needs for customers’ equipment • Drive customer satisfaction through Service Excellence • Perform preventive and remedial maintenance, repairs, and refurbishments on customer sites/properties • Maintain all modality-specific models in the assigned area • Troubleshoot complex multi-symptom electronic, mechanical, electrical, and IT system-level problems • Interface daily with doctors, radiographers, and biomedical engineers regarding equipment status issues • Assist in account sales visits, train others, identify sales opportunities, and communicate them to the account team • Assist in business growth and direction in the assigned area • Control warranty, installation, and planned maintenance contract costs • Complete administration tasks, Field Modifications, and Planned Maintenance inspection documentation on time • Lead complex and multi-functional room installations • Share best practices and maintain quality systems according to GE Service Quality Policy

🎯 Requirements

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent • Minimum of 2-5 years field service experience in healthcare industry or equivalent • Experience handling technical queries for Radiology / Imaging equipment such as Angiography, CT Scan, MRI, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types • Excellent problem-solving skills • Strong sense of accountability and ownership over customer issues and responsibilities • Willingness to learn new techniques • Excellent customer service skills • Excellent verbal and written communication skills in English • Ability to work seamlessly with cross-functional teams • Willing to be located across Indonesia • Willing to be based across Indonesia on a permanent basis • Willing to travel extensively across Indonesia

🏖️ Benefits

• Salary and benefits package • Career opportunities • Culture that fosters care, collaboration and support • Relocation assistance not provided

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