Global IT Assistant

🔥 12 hours ago

🇰🇪 Kenya – Remote

⏰ Full Time

🟢 Junior

✨ Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Generation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Generation is a mission driven non-profit focused on training the next generation of diverse leaders in the progressive, civic, and social impact data community. They offer a variety of online and in-person training programs tailored to equip students with essential skills in data visualization, data engineering, and progressive data analysis. Their initiatives aim to empower individuals from marginalized communities and enhance their capabilities to impact democratic processes and social movements through data literacy.

📋 Description

• Coordinate day-to-day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed-upon timelines • Serve as the first point of contact for IT-related issues, guiding staff to the right resolution path • Upload and track IT-related invoices for processing, keeping accurate records to support budget tracking and payment follow-up • Follow up on software requests through submission, approval, licensing, and user provisioning • Coordinate with vendors and the Digital team on IT hardware and software procurement • Maintain organized documentation of IT tickets, invoices, licenses, and vendor contracts • Log, triage, and follow up on IT support tickets according to defined priorities and timelines • Upload IT-related invoices into the finance/accounting system and track them through payment • Coordinate with vendors to resolve invoice discrepancies or missing documentation • Maintain an up-to-date inventory of software licenses, renewals, and IT equipment • Support IT account setup and access during staff onboarding and offboarding • Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team

🎯 Requirements

• Basic understanding of IT support processes, ticketing systems, and software licensing • Strong organizational skills and attention to detail, particularly for invoice and documentation tracking • Effective communication with cross-functional teams, vendors, and stakeholders • Ability to prioritize and follow up on multiple requests simultaneously • Proficiency with basic office and finance tools (e.g., Excel, ticketing/invoicing systems) • Fluent in English • Desirable: conversational Spanish • One year of experience in a similar role

🏖️ Benefits

• Full-time employment • Remote work arrangement