Generation
51 - 200 employees
Founded 2015
📚 Education
🤝 Non-profit
🌍 Social Impact
Education • Non-profit • Social Impact
Generation is a mission driven non-profit focused on training the next generation of diverse leaders in the progressive, civic, and social impact data community. They offer a variety of online and in-person training programs tailored to equip students with essential skills in data visualization, data engineering, and progressive data analysis. Their initiatives aim to empower individuals from marginalized communities and enhance their capabilities to impact democratic processes and social movements through data literacy.
IT Support Specialist – Lead Instructor
🔥 12 hours ago
🗣️🇪🇸 Spanish Required
Where this job comes from
Posted on Generation's careers page ↗, not through a job board
First seen by Remote Rocketship 12 hours ago
Still open on Generation's site. Checked 1 hour ago.
Generation
51 - 200 employees
Founded 2015
📚 Education
🤝 Non-profit
🌍 Social Impact
Education • Non-profit • Social Impact
Generation is a mission driven non-profit focused on training the next generation of diverse leaders in the progressive, civic, and social impact data community. They offer a variety of online and in-person training programs tailored to equip students with essential skills in data visualization, data engineering, and progressive data analysis. Their initiatives aim to empower individuals from marginalized communities and enhance their capabilities to impact democratic processes and social movements through data literacy.
📋 Description
• Facilitate the “IT Support Specialist” online training using existing content • Ensure learner involvement and active participation • Adapt teaching based on learner feedback and results • Monitor, integrate, and respond to learner contributions and requests through MS Teams and other communication channels • Monitor and manage learner attendance with the Assistant Instructor using Canvas LMS • Conduct assessments, grade assignments and assessments, and report data and progress through Generation platforms • Review and analyze learner data, including attendance, assignments, and assessments • Identify and implement strategies to support learner needs • Deliver effective, rigorous, relevant, and adapted training to adult learners • Develop strong, trusting relationships with learners and understand their strengths and challenges • Provide office hours and other strategic learning opportunities • Share feedback with the Generation team and implement recommendations to maintain training quality • Deliver periodic summaries of learner strengths and challenges • Assess and advise Generation on obstacles to learner success and transition into professional environments • Participate in cohort launch organization, including pre-program orientation sessions and collaboration with the delivery team and mentors • Attend onboarding sessions before cohort launch • Coach and train the Assistant Instructor • Attend program-content upskilling sessions
🎯 Requirements
• At least 3 years of industry experience in an IT Support role, such as IT Support Specialist or IT Service Desk Analyst • 2+ years of teaching experience • B2 or C1 level of English • Capacity to teach technical classes in English • Solid knowledge of programming, including variables, data types, control flow, functions, and Web APIs • Solid knowledge of Linux, including SSH, terminal commands, Unix file system permissions, Vim, Grep, Systemd, and Enterprise Linux • Solid knowledge of general computing, including binary and hexadecimal arithmetic, data units, CPU architectures and instruction sets, computer hardware, and cloud computing essentials • Solid knowledge of networking, including TCP/IP, packet switching, Ethernet frames, MAC addresses, IP packets, addresses and subnets, TCP, UDP, DNS, and HTTP • Solid knowledge of security, including passwords, attack surfaces and vulnerabilities, authentication and authorisation, firewalls, and NAT • Professional adult trainer experience essential • Strong command of Google Workspace • Strong command of MS Teams, including whiteboard, polls, and breakout rooms • Excellent written and oral communication skills • Ability to use online communication tools such as Slack and email • Identification with Generation's mission • Interest in the intersection of social and educational initiatives • Resilience, adaptability, and flexibility • Motivation to work with groups of young adults facing barriers to employment • Ability to work rigorously and independently • Ability to thrive in a fast-paced and dynamic work environment • English resume required
🏖️ Benefits
• Remote work with reliable WiFi • Online training contract • Onboarding sessions • Upskilling sessions • Opportunities to coach and train the Assistant Instructor
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