Experience Acceleration Specialist

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Design and deliver high-impact AI and Agentic Virtual Agent experiences in Genesys Cloud • Build and validate lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities • Apply AI-first build practices and AI-assisted development environments across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development • Transform successful prototypes and solutions into scalable, reusable experience assets for solution consultants and go-to-market teams • Partner with product, technical, sales, solution consulting, and enablement stakeholders to identify repeatable use cases and drive alignment on scalable solutions • Evaluate AI-generated code and technical approaches for correctness, security, maintainability, scalability, and alignment with customer and business outcomes • Translate emerging Genesys Cloud capabilities and CX technology trends into working customer experiences • Test, validate, and iterate on solutions while balancing speed, creativity, autonomy, and responsible technical judgment

🎯 Requirements

• Hands-on application development experience building, debugging, testing, and modifying lightweight applications, integrations, APIs, automation, and prototypes using JavaScript, TypeScript, Python, or equivalent languages • Strong experience with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git or version control, and common cloud and application development patterns • Demonstrated experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development • Demonstrated ability to evaluate AI-generated code and technical solutions for correctness, security, maintainability, and alignment with intended business outcomes • Experience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows • Working knowledge of Agentic AI concepts and their application to customer experience, self-service, experience orchestration, and business process automation • Strong ability to translate technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners • Proven ability to operate autonomously in a creative and rapidly evolving environment while managing multiple priorities and stakeholder relationships • Strong collaboration skills across product, technical teams, sales, solution consulting, and enablement functions • Professional fluency in English • Preferred: Fluency in Spanish • Preferred: Experience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments • Preferred: Strong understanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations • Preferred: Experience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms • Preferred: Experience converting technical prototypes into reusable assets, demonstrations, accelerators, or solutions used by customer-facing and go-to-market teams

🏖️ Benefits

• Flexible ways of working designed to help people do their best work • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families