Platform Administrator, ServiceNow

🕒 August 28

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Administer and maintain ServiceNow users, groups, roles, ACLs, access controls, system properties, and core platform configurations • Configure and maintain forms, lists, views, UI Policies, Data Policies, Business Rules, notifications, assignment rules, and other standard platform capabilities • Create, configure, and maintain Service Catalog items, Record Producers, variables, approvals, and request fulfillment configurations • Support ITSM, Employee Center, Knowledge Management, Service Catalog, and related platform services • Monitor platform health, scheduled jobs, integrations, system logs, failed transactions, email processing, and operational indicators • Troubleshoot platform incidents and configuration issues and collaborate with Engineers on advanced remediation • Create and maintain operational reports, dashboards, scheduled reports, and platform metrics • Monitor and remediate duplicate, incomplete, obsolete, or inconsistent platform records • Support ServiceNow upgrades, patches, clones, releases, regression testing, and post-deployment validation • Perform administrative changes following SDLC, change management, testing, and release processes • Maintain platform documentation, configuration records, administrative procedures, knowledge articles, and operational runbooks • Support basic Flow Designer automations and workflow configurations • Partner with Engineers and Architects to follow ServiceNow best practices and minimize customization and technical debt • Ensure administration activities comply with security, access management, audit, governance, and enterprise standards • Support users and stakeholders through platform guidance, troubleshooting assistance, and knowledge transfer • Stay current with ServiceNow releases, administration best practices, and continuous improvement opportunities • Gain exposure to ServiceNow AI capabilities, including AI Agents, AI Search, and intelligent automation

🎯 Requirements

• At least 2 years of hands-on ServiceNow administration experience • Good understanding of ServiceNow platform administration, including users, groups, roles, ACLs, forms, lists, notifications, and platform configuration • Hands-on experience with Service Catalog configuration, including Catalog Items, Record Producers, variables, and approvals • Experience configuring standard ServiceNow capabilities such as UI Policies, Data Policies, Business Rules, and notifications • Working knowledge of JavaScript and ServiceNow scripting sufficient to troubleshoot and maintain standard platform configurations • Experience troubleshooting ServiceNow incidents and configuration issues • Understanding of core ITSM processes, including Incident, Request, Problem, Change, Knowledge, and Service Catalog • Advanced to fluent English, as the role requires daily collaboration with global teams and stakeholders • Experience with ServiceNow reports, dashboards, testing, releases, or platform upgrades • Familiarity with Agile and SDLC delivery processes • ServiceNow Certified System Administrator (CSA) certification • ITIL Foundation 4 or ITIL 5 certification

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families