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Senior Software Engineer

🔥 4 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

Where this job comes from

Posted on Genesys's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of Genesys

Genesys

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Design, develop, and deliver full-stack features using Java, Spring Boot, and React • Build Python-based AWS Lambda serverless functions and automation • Build and operate scalable, observable, production-ready services on AWS • Design documented REST APIs and data models • Apply networking fundamentals to build and troubleshoot service-to-service and client-facing communication • Troubleshoot production issues across front-end, service, and infrastructure layers • Contribute to root-cause analysis • Write and maintain unit, integration, and automated tests • Contribute to CI/CD pipelines • Collaborate with product, QA, DevOps, and senior engineers through design and code reviews • Contribute to monitoring, logging, and tracing • Work as a hands-on individual contributor on the Voice Platform team building network-facing cloud services for Genesys Cloud contact centers worldwide

🎯 Requirements

• 5+ years of professional software engineering experience as a hands-on individual contributor • Good system design and analytical/problem-solving skills • Comfortable working in Linux development and production environments • Good communication and collaboration skills across engineering and product teams • Ability to balance quality, performance, and delivery timelines • Experience with MCP (Model Context Protocol), AI agents, or integrating LLM APIs • Familiarity with RAG, embeddings, or vector databases • Strong Java, Python, and React skills • Hands-on use of AI coding assistants for code generation, test writing, refactoring, debugging, and documentation • Ability to write effective prompts and hands-on experience in MCP and LLM integration • Experience with Spring Boot and Spring • Experience with microservices and REST API design • Hands-on experience building and operating services on AWS, including EC2, Lambda, DynamoDB, RDS/PostgreSQL, S3, and SNS/SQS • Solid networking fundamentals: TCP/IP, UDP, DNS, HTTP, TLS, and basic network debugging • Unit/integration testing and CI/CD practices, such as Jenkins • Comfortable using CloudWatch; exposure to SumoLogic or New Relic • Nice to have: API Gateway, ElastiCache (Redis), VPC, Route 53, IAM, Secrets Manager, TypeScript, modern React tooling, Terraform, CloudFormation, CDK, Serverless Framework, Kafka or equivalent, Docker, Kubernetes • Interest in real-time communications and voice/contact-center platforms

🏖️ Benefits

• Flexible-first culture with flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

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