Junior/Mid-Level Customer Care Agent

🔥 2 hours ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

💵 €2.3k - €2.8k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Genki

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Genki is a provider of health insurance solutions tailored for digital nomads, offering coverage across a wide range of countries and allowing customers to choose any doctor or hospital. They provide two main types of insurance: travel health insurance and international health insurance, which cover necessary medical treatments with no annual limits. Genki simplifies the sign-up process with online registration and ensures claims are paid within two weeks. Their insurance risk is covered by Allianz Partners, ensuring reliability and peace of mind for their clients.

📋 Description

• Provide friendly, clear, and professional support via email, chat and phone • Assist customers with inquiries about products, claims, payments, and account management • Guide customers through onboarding, data changes, and policy updates • Escalate complex issues to managers or specialists when necessary • Collaborate with colleagues to ensure quick and accurate responses • Contribute to improving support processes and knowledge base content

🎯 Requirements

• Monday–Friday, 3 PM – 12 AM Berlin time • Available to start no later than 1 January 2027 • At least one year of experience in customer care/support • Fluent in English • Helpful, empathetic, and kind personality, with strong communication skills • Enjoy helping people solve problems while staying calm • Ability to quickly understand customer needs and find optimal solutions • Familiarity and comfort with working remotely

🏖️ Benefits

• Full-time remote position • Initial salary of €2.250 per month • Work from anywhere in the world as long as you can serve the required support hours • Salary progression and bonuses • Make a meaningful contribution to people's lives • 25 paid vacation days per year

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