Customer Support Specialist

Job not on LinkedIn

🔥 44 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Office Puzzle

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🏥 Healthcare

🤝 B2B

SaaS • Healthcare • B2B

Office Puzzle is an all-in-one practice management software for ABA (Applied Behavior Analysis) providers. The platform centralizes clinical documentation, session data collection, scheduling, reporting, billing, payroll, and compliance into a single connected workflow so teams enter information once and it flows across scheduling, notes, operations, and claims. Office Puzzle is positioned as an affordable SaaS offering (advertised at $19. 99 per user/month), serving ABA clinics with features for clinical staff, operations teams, and billing departments, and emphasizes unlimited clients/sessions, human support, and audit-ready billing. The company cites deployment by 800+ practices, 30k+ ABA staff, and 7. 3M+ annual care sessions with a high customer satisfaction rating.

📋 Description

• Provide timely, accurate, and empathetic customer assistance via email and chat • Investigate and diagnose user issues • Collaborate with the product team to report bugs and suggest improvements • Help create and maintain help center articles, video tutorials, and webinars • Synthesize user feedback to help shape the product roadmap • Potentially lead specialized training sessions for enterprise-level clients • Potentially transition into a Customer Support Manager or Technical Support Lead role • Potentially contribute to Product Management through feature beta testing

🎯 Requirements

• 2+ years in a customer-facing role • SaaS experience preferred • Comfortable learning complex software quickly • Experience using tools like HubSpot, Zoho Desk, or Tawk.to • Strong English proficiency, written and oral • Experience in the behavioral health industry is nice to have • Basic understanding of healthcare administrative workflows, including scheduling, HIPAA, or billing, is a major plus • Experience working in a remote, fast-paced startup environment is nice to have

🏖️ Benefits

• Full-time employment • Remote work within Mexico

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