Customer Support Specialist

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Support residents, prospective tenants, and authorized third-party representatives for a US-based affordable housing services operation • Handle inbound maintenance calls and create detailed work orders for units, community grounds, and buildings • Gather caller information and accurately document maintenance concerns in the YardiOne online portal • Support prospective tenants applying for affordable housing or joining property waitlists • Use YardiOne to identify matching properties and generate lists with property contact information and waitlist status • Send requested property lists by email or physical mail within 48 hours • Handle open-line calls about concerns, compliments, and requests unrelated to maintenance • Document formal reports in the designated web portal and route them to appropriate property leadership • Handle sensitive topics including abuse, security concerns, and evictions with professionalism and objectivity • Maintain emotional composure, avoid personal opinions, and follow established reporting procedures

🎯 Requirements

• Strong spoken and written English communication skills • Excellent listening, questioning, and information-gathering abilities • Proficiency with online portals, web-based systems, and data entry • Strong attention to detail and organizational skills • Ability to document detailed information accurately and follow established procedures • Professionalism, emotional regulation, and ability to remain objective in sensitive or emotionally charged situations • Ability to separate personal feelings from work responsibilities and handle sensitive information appropriately • Ability to work independently, manage different types of inquiries, and maintain accurate records • Reliable attendance, punctuality, and commitment to an assigned fixed schedule • Must own a Windows 11 PC (Mac not supported) with minimum 16 GB RAM • Intel i5 processor or higher • Dual monitors • Webcam and wired USB headset • Fiber internet with wired Ethernet connection • Backup power solution • Microsoft Teams and Office 365 • Must be available and willing to work any listed shift schedule • Must submit resume in English • Must successfully complete applicable hiring stages and potentially a background check • Previous experience in customer service, call centers, affordable housing, property management, maintenance coordination, housing assistance, or formal complaint reporting is preferred • Experience using housing management systems is an advantage

🏖️ Benefits

• Paid weekly in arrears • Paid training • Fully remote work arrangement • Applicant-provided equipment and home workspace • Independent contractor opportunity

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