Customer Service Invoicing Specialist

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Serve as the primary lead for Billing Operations in Mexico. • Oversee accurate and timely invoice generation while ensuring compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. • Direct and coordinate end-to-end billing activities from order acceptance through invoice issuance. • Support revenue recognition, operational excellence, and customer satisfaction while maintaining internal controls and compliance. • Own and drive the Shipped Not Invoiced (SNI) portfolio through analysis, reporting, risk identification, and resolution of invoicing barriers. • Partner with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve billing, tax, and invoicing issues. • Support collection efforts and optimize the order-to-cash process. • Lead, coach, and develop a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement. • Lead or contribute to regional and global projects involving invoicing, automation, compliance, operational efficiency, and scalable process improvements.

🎯 Requirements

• Fluent in English with strong verbal and written communication skills. • Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines. • Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments. • Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development. • Strong working knowledge of SAP ECC and SAP CRM. • Experience utilizing ERP systems within complex multinational organizations. • Salesforce experience preferred. • Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution. • Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions. • Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders. • Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results. • Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment. • Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis. • Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.