Customer Support Representative, Mandarin Speaking

🔥 1 minute ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote

💵 $20k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Serve as an empathetic first human connection for restaurant owners and guests • Provide timely, accurate support through high-volume inbound phone calls, chats, and emails • Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, and follow-through • Own complex or high-priority issues through structured problem-solving and resolution • Maintain a 90%+ customer satisfaction score while preserving quality and accuracy • Document customer interactions thoroughly in Salesforce • Collaborate with teammates in Slack to provide consistent, high-quality support • Share knowledge, feedback, and best practices with the support team • Identify recurring issues and surface insights to improve tools, processes, and documentation • Work varied shifts, including 7:00 AM–4:00 PM or 11:00 AM–8:00 PM PST, supporting a 24/7, 365-day operation

🎯 Requirements

• 3–5+ years of customer support or customer service experience, ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues • Experience mentoring, training, or serving as a subject-matter expert for teammates • Experience working in a CRM environment; Salesforce preferred • Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational and prioritization skills; ability to manage multiple active cases and maintain accuracy under pressure • Ability to remain calm, respectful, and solution-oriented in high-pressure situations • Reliable home workspace with stable, high-speed internet and minimal background noise • Open weekend availability and flexibility to work morning and evening shifts • Bonus: hospitality, restaurant, retail, or other high-volume customer-facing experience • Bonus: experience supporting restaurant owners, small business owners, or hospitality-focused businesses • Bonus: familiarity with CSAT, QA, FCR, and SLA metrics • Bonus: experience on remote or distributed teams across time zones

🏖️ Benefits

• Comprehensive health coverage • Remote work • WFH stipend • Unlimited PTO • Extra fun perks