Customer Service Representative

🔥 8 minutes ago

🇲🇽 Mexico – Remote

💵 $660 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Touch Support, Inc. & SNF Back Office

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.

📋 Description

• Respond to and resolve customer questions through chat, email, and telephone calls • Assist in onboarding, educating, and supporting customers through their journey • Help and guide customers with technical and billing-related questions • Pass along unique customer questions and challenges as a customer advocate • Increase customer satisfaction and build loyalty through an outstanding personal customer experience

🎯 Requirements

• Excellent communication skills in the English language • Passion for working with people and helping them get their stuff to work • Strong interest in developing a career in the IT field • Readiness to learn at a fast pace • Solution-oriented mindset and passion for resolving problems • Readiness to lend a helping hand and pass on knowledge as you grow with the company • Ability to work in morning, afternoon, and night shifts on quarterly-based schedules • Applications must be submitted in English

🏖️ Benefits

• Work from home • Learning from scratch • Clearly defined promotional path • Valuable certifications paid for by the company • Young and friendly international team

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