Robot Master – Customer Service

🔥 1 hour ago

🇲🇽 Mexico – Remote

💵 $10.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/7 with varying hours. • Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production. • Coordinate with colleagues to ensure there is always coverage at each site. • Document accurate details of robot operations and report daily status during Daily Shift call. • Create tickets for any issues encountered and escalate to Tier 2 support team members, if necessary. • Identify critical issues and escalate to direct manager/next level as required. • Identify opportunities to streamline customer/robot operations and make recommendations. • Take initiative in assisting internal teams with project-related requests. • Help train new agents by shadowing and providing guidance. • Manage time effectively and responsibly, prioritizing tasks based on urgency and importance. • Meet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.

🎯 Requirements

• Demonstrates accountability and reliability. • Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space. • Strong collaboration and teamwork skills. • Strong critical thinking and problem-solving abilities. • Excellent attention to detail. • High level of autonomy. • Ability to learn and adapt to new technologies, including sophisticated software tools. • Proactive and able to prioritize effectively. • Strong multitasking skills. • Flexible and adaptable. • Curious and eager to learn. • Easily adapts to a constantly evolving environment. • Ability to follow technical instructions to resolve complex issues. • Possession of a valid driving license and experience working in a warehouse are a plus. • Experience with RTS, 2D/3D simulators and racing games would be additional assets. • Good proficiency in the English language. • Live in Mexico City / Estado de México.

🏖️ Benefits

• Law Benefits. • 2 days off. • Rotating shifts. • Career path. • After 45 days: Medical expenses insurance. • After 45 days: Saving funds. • After 45 days: Grocery tickets ($1,200)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume