Field Service Technical Specialist – Contractor

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GEOTAB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🚗 Transport

📡 Telecommunications

🏢 Enterprise

Transport • Telecommunications • Enterprise

GEOTAB is a world-renowned provider of commercial telematics, focusing on connecting vehicles to the internet and providing web-based analytics to help organizations manage their fleets. Their platform offers insights into productivity, fleet optimization, sustainability, safety, expandability, and compliance. They cater to various industries, including commercial transportation, logistics, state and local government, and many others, by providing advanced analytics, video-based safety, asset tracking solutions, and telematics devices that collect and analyze vehicle data. GEOTAB's commitment to sustainability is evident in their efforts to reduce CO2 emissions and support fleet electrification.

📋 Description

• Provide design support for the New Product team, analyzing user's requirements, defining product specifications, field and simulation testing • Support customers with technical details, technical specifications and data requirements based on Geotab product offerings • Support sales with technical applications based on requirements from Resellers / Customers • Support Installation partners and their installers real time when necessary • Provide specific technical installation requirements and wiring schematics • Stay relevant to new advances in technology and be flexible to adapt to the growing market demands • Be innovative through researching and presenting new ideas • Create and Implement Installer Certification Tests • Update modules with latest Geotab Product information • Participate in installer performance evaluation and audits • Ensure company installation quality standards are communicated and adhered to in the field • Update all installation documents and product guides with latest information • Work with installers to ensure they understand and use the Field Services department price list for installation services • When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects • Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams • Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system • Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services • Source and qualify new installation partners • Resolve installer issues and concerns • Support Geotab global strategic initiatives

🎯 Requirements

• Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required • 3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent • Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces • Experience with hardware/software integration, database systems, and data set analysis required • Knowledge of database systems and analyzing data sets • Experience managing 3rd party contractor relationships and outstanding customer service skills and ability to quickly develop rapport with customers and partners • Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools • Knowledge of communications systems & networks (Cellular, GPS, serial data) • Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides) • Frequent travel required — ability to travel up to 60% of the time; passport required and ability to travel internationally

🏖️ Benefits

• Opportunities to innovate • Great benefits • Fun and inclusive work culture