L1 Reports Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• Serve as the first point of contact for customer inquiries • Communicate with customers clearly, courteously, and in a structured manner • Analyze and resolve incoming customer support tickets • Create and customize reports using Handlebars.js according to customer requirements • Assist customers with software configuration questions • Identify issues and gather relevant technical information • Recognize when escalation to Level 2 or the Product team is necessary • Document issues and solutions in a structured manner • Ensure high customer satisfaction through timely communication • Work closely with the Customer Success and Product teams

🎯 Requirements

• Excellent communication and problem-solving skills • Customer-focused and structured approach to work • Strong troubleshooting mindset and enthusiasm for identifying root causes • Basic knowledge of Handlebars.js or comparable templating languages, or the willingness to learn quickly • Ability to work independently and as part of a team • Native-level or fluent German • Good command of English • Initial experience creating or customizing reports/templates, such as HTML/CSS • Basic understanding of web applications • Basic knowledge of M365, APIs, and HTTP status codes • Experience with software configuration and Identity and Access Management • Basic security awareness, including passwords, phishing, and secure device usage

🏖️ Benefits

• 100% remote work and complete flexibility in scheduling • Transparent, trust-based company culture within an international SaaS scale-up • Modern tools, data-driven processes, and fast decision-making • 2–3 offsites and workshops per year for strategy, collaboration, and team building • High degree of ownership and clear career development opportunities • Opportunity to play an active role in shaping a rapidly growing SaaS company • Steep learning curve in Customer Success, onboarding, software processes, and content creation • Close collaboration with the Customer Success and Product teams • Flexible working hours