Marketplace Operations Manager / Customer Success Manager

🕒 June 8

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Flamingo Resident Retention Platform

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

Flamingo Resident Retention Platform is an all-in-one software solution designed for multifamily property management to boost resident retention and engagement. The platform streamlines operations by automating tasks such as move-ins, renter's insurance verification, and event management, and it centralizes functions like marketing, analytics, and reputation management. Flamingo offers tools for improving resident satisfaction and retention with features like a branded resident engagement app, event and reward systems, and AI-powered sentiment analysis. It integrates with major property management systems like Yardi and RealPage, enhancing data insights and operational efficiency. With its comprehensive suite of services, Flamingo assists property managers in increasing occupancy and NOI, ensuring a seamless resident experience from move-in to move-out while reducing the need for multiple software solutions.

📋 Description

• Own the day-to-day operations of Flamingo's nationwide marketplace • Ensure customer requests are fulfilled • Ensure providers respond quickly to requests • Ensure bookings are completed successfully • Ensure marketplace activity continues to grow • Monitor all incoming marketplace requests and ensure provider responses happen within defined SLAs • Manually reach out to providers when requests have not received responses within the required timeframe • Contact providers through Phone calls, SMS, Email, and In-app messaging • Follow up until requests are accepted, declined, or resolved • Escalate high-priority or at-risk requests internally • Ensure no customer request goes unanswered • Solve day-to-day marketplace operational issues • Manage bookings that require hands-on operational coordination • Help activate new marketplace customers and drive booking activity

🎯 Requirements

• 1+ years of experience in marketplace operations • 1+ years of experience in customer success • 1+ years of experience in customer support • 1+ years of experience in account management • 1+ years of experience in hospitality • Strong communication skills across Phone, Email, Text, Live messaging • Highly organized with the ability to manage many moving parts simultaneously • Ownership mentality — you proactively solve problems and take responsibility for outcomes • Strong follow-through and persistence • Comfortable working in a fast-paced startup environment • Strong attention to detail • Ability to work independently in a remote environment

🏖️ Benefits

• Competitive compensation and growth potential • Flexible work hours • Travel opportunities for conferences and team retreats • Fully remote team with flexible hours • Mission-driven and collaborative culture