Customer Success Outbound Agent – m/f/d

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Getsafe

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 B2C

💸 Finance

💰 $63M Series B - Getsafe on 2021-10

B2C • Finance

Getsafe is a German, app-first insurance provider that offers a range of consumer insurance and financial products — including liability, income protection, pet health, private health, contents, legal protection, drone liability, private pensions and savings plans. The company emphasizes a fully digital experience (buy, manage and claim in one app), rewards safe behavior via its Safepoints program, and provides fast, automated payouts without paperwork. Getsafe is regulated by BaFin and reinsured by Swiss Re, and serves a consumer base of over 500,000 customers.

📋 Description

• As a Customer Success Outbound Agent at Getsafe, you are the first point of contact for our customers over the phone and impress with your friendly and engaging manner. • You play a key role at our customer interface, inspiring our customers with our concept and service. • You guide customers through our digital process over the phone, answer their questions, and identify gaps in their current coverage. • You schedule advisory appointments for our Sales Consultants to ensure customers are optimally covered throughout their individual life stages. • You contribute your own ideas to the strategic development of the team and help shape the future of digital, needs-based advisory services with us.

🎯 Requirements

• You have completed a vocational training. • You are a strong communicator and enjoy every conversation where you can help our customers get the best possible coverage. • You enjoy working with innovative digital sales structures and want to help us rethink insurance sales together. • Ideally, you have some experience in customer-facing roles, but this is not a must – at Getsafe, mindset matters most. • Previous experience in the insurance industry is also not required. • You are fluent in German and English.

🏖️ Benefits

• Up to €40,000 annual compensation, including a performance-based bonus • Front row seat at one of Europe’s leading insurtechs that redefines how millions of people experience insurance every day • Diverse and high-performing team that thrives on ownership, speed, and constantly raising the bar • Fully remote, hybrid or on-site setup across our hubs in Heidelberg (Europaplatz) and Berlin (Eberswalder Straße) • Claude Max and the latest hardware and productivity tools • €1,000 annual development budget • €50 monthly benefit budget • Monthly Getsafe insurance voucher • 28 vacation days plus birthday and December 24th & 31st off • 90 workation days within the EU