APAC Technical Support Leader

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers • Manage technical escalations and drive timely resolution with Product Line, Engineering, and Global Technical teams • Ensure root cause analysis and corrective actions are executed and shared • Uphold safety, compliance, and quality standards in technical interventions • Drive standardization of troubleshooting guides, tools, and processes across APAC • Build and expand the knowledge base with field learnings and best practices • Align regional support with global service strategy • Provide field feedback to Engineering and Product Line for reliability and design improvements • Act as technical interface to customers on escalated or complex cases • Support parts identification, obsolescence, and interchangeability resolution • Support customer meetings, site visits, and technical presentations • Lead, coach, and develop a diverse regional Technical Support team • Implement training, certification, and mentoring programs for FSEs and support engineers • Promote knowledge transfer and collaboration across teams, functions, and countries • Use data analytics to improve FTFR, MTTR, and case closure cycle time • Champion digital tools and remote diagnostic solutions • Drive continuous improvement initiatives enhancing service productivity, reliability, and customer value

🎯 Requirements

• Bachelor’s or Master’s degree in engineering (Electrical, Controls, or related field) • 12+ years’ experience in technical services, field engineering, or product support • Preferably experience in energy or industrial sectors • Proven track record managing regional or cross-country technical teams • Expertise in failure analysis, troubleshooting, and technical escalation management • Deep domain expertise in Medium Voltage Power Systems and Variable Frequency Drives (VFDs) • Familiarity with GE Vernova systems and tools such as ServiceMax, Salesforce, and technical knowledge systems preferred • Strong communication and stakeholder management skills across cultures • Willingness to travel regionally (30–40%)

🏖️ Benefits

• Relocation Assistance Provided • Regional travel opportunity (30–40%) • Remote work arrangement