Client Success and Operations Manager

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🕒 November 28, 2025

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GKA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

Market Research • Healthcare

GKA is a medical fieldwork agency that specializes in healthcare market research. The company connects market research agencies and medical professionals with patients and healthcare providers to gather insights. GKA offers a range of services such as recruitment, project management, moderation, analysis, and data processing. They are experienced in qualitative and quantitative research methodologies and focus on areas like MedTech and human factors studies. GKA has over 30 years of experience and provides expert knowledge and compliant practices to deliver quality insights and solutions for their clients.

📋 Description

• Client Success & Retention: Serve as the primary point of stability for key clients. • Crisis Management: De-escalate issues when deliverables miss the mark. • Strategic Communication: Draft clear, professional updates. • Account Growth & Sales: Actively manage prospects in our CRM. • Quarterly Deal Goals: You will own a revenue target. • CRM Management: Keep our HubSpot CRM spotless. • Project Oversight: Monitor high-level project health to ensure it matches the promise sold to the client. • Process Improvement: Identify bottlenecks and implement fixes to make the agency run faster.

🎯 Requirements

• 2+ Years of Agency Experience: You have worked in a digital marketing agency, software house, or consultancy. • Project Management Expertise: You are proficient with PM tools (e.g., ClickUp, Asana, Monday.com) and can manage complex timelines without micromanagement. • Impeccable English: You have native or near-native written and spoken English. • Commercial Mindset: You are comfortable carrying a revenue target. • Client-Facing Confidence: You are comfortable jumping on calls, managing expectations, and de-escalating issues when necessary. • HubSpot Experience: You hold HubSpot certifications or have managed a HubSpot portal previously. • EOS® Knowledge: You are familiar with the Entrepreneurial Operating System. • Technical Background: Understanding the basics of web development, automation, or CRM architecture is a massive plus.

🏖️ Benefits

• Health insurance • World-class certifications to level up • PTO and paid sick leave