Support Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gismart

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 B2C

🧘 Wellness

📱 Media

B2C • Wellness • Media

Gismart is a mobile app developer that creates award-winning consumer apps across health, wellness, utilities, and music. The company reports more than 1 billion downloads worldwide and 30+ million monthly active users, and states a mission to make personal wellness more accessible through easy-to-use interactive technology. Gismart focuses on B2C mobile experiences that encourage healthy habits and provide music and utility apps for a broad consumer audience.

📋 Description

• Work with incoming tickets in Zendesk, focusing on billing issues • Provide quality support while adhering to team SLAs and KPIs • Handle customer complaints and develop creative solutions aligned with Gismart’s support policy • Test future support channels, such as chat and phone support • Create and maintain the library of saved replies • Collaborate across teams for reporting and bug resolution

🎯 Requirements

• Advanced written English (C1-C2) • Ability to create complex step-by-step instructions and handle billing issues with clear, structured, and polite replies • Speed typing • Understanding of mobile apps, including app versions, updates, and device compatibility • Understanding of subscriptions, renewals, refunds, and billing • Stress-resistant • Ability to work independently • Good time management skills • Team player • Experience with PayPal, Stripe, or other payment platforms is a plus • Experience with ticket or chat systems such as Zendesk, Intercom, or Freshdesk is a plus • Genuine interest in wellness is a plus

🏖️ Benefits

• Remote-first culture with a flexible working schedule and the ability to work anywhere in the world, remotely or from a corporate hub • 100% coworking compensation in Ukraine, except Kyiv; 50% coworking compensation worldwide • Free office lunches at corporate hubs • 100% sick leave compensation • Partial coverage of medical insurance, sports activities, and therapy costs • Equipment provided or maintenance costs covered for personal tools • 70% coverage of professional development courses • 100% coverage of corporate English courses • 18 working days of paid vacation per year • 3 personal days per year • An extra day off added for each year at Gismart • Corporate events and team-building activities across Gismart hubs