Customer Success Engineer

🔥 5 minutes ago

🇮🇱 Israel – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Engage with customers via Zoom calls and emails in a technical consultancy and advisor role during the post-sales process • Provide technical, architectural, solution, and best-practice guidance • Drive measurable business outcomes leading to product adoption, renewal, and expansion • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on business objectives • Develop solution-based programs customized to individual customer needs • Develop and collaborate on customer workshops, demos, and other enablement • Maintain specialty competency in technologies related to GitLab’s market focus through training, certification, and creation of reusable working examples • Continuously improve professional skills through training, reading, and mentorship • Contribute to documentation, YouTube content, and enablement programs such as the Digital Journey

🎯 Requirements

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields • Specialization in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations • Technical experience in development or systems engineering • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions • Ability to become a trusted technical advisor to customer and business leaders • Exceptional verbal, presentation, and written communication skills • Excellent time management and ability to work with several different teams at any given time • Expected to incorporate AI into daily workflows

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Remote work arrangement

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