Lead Customer Advocacy Manager

Job not on LinkedIn

🔥 30 minutes ago

🌐 Australia, Singapore – Remote

🇦🇺 Australia – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Celebrate GitLab customers and spotlight their achievements by turning successful customers into influential advocates • Own the day-to-day development and delivery of customer advocacy initiatives across APJ • Build trusted customer relationships and connect customers to references, campaigns, events, and executive engagements • Establish measurable advocacy goals for the region and increase visibility of customer outcomes across go-to-market motions • Partner with sales, pre-sales, marketing, customer success, product, and global teams to develop customer narratives • Create and execute customer references, case studies, speaking opportunities, and advocacy programs across APJ markets • Own the APJ customer story, reference, and proof library and associated pipeline • Manage the customer advocacy lifecycle, from advocate recruitment through ongoing relationship management • Define and track advocacy participation, reference fulfillment, pipeline influence, and customer-story impact • Coordinate advocacy requests supporting strategic global and regional initiatives • Adapt engagement and storytelling to varied APJ markets, cultures, and customer contexts • Continuously improve programs, content formats, and engagement models using customer feedback and program data

🎯 Requirements

• Experience building or delivering customer advocacy, customer marketing, customer reference, or related customer story programs in enterprise technology or SaaS • Strong history of creating impactful customer stories and proof, and an advanced understanding of the customer reference lifecycle • Track record coordinating across multiple markets, with an understanding of considerations involved in serving APJ customers • Strong cross-functional collaboration skills and ability to influence sales, marketing, customer success, and other stakeholders without direct authority • Excellent communication and relationship-building skills, including engaging confidently with executive stakeholders on business and technical topics • Strong program management skills, including prioritizing competing requests, coordinating details across teams, and delivering reliably in a changing environment • Ability to work autonomously and asynchronously in a fully remote environment • Ability to define and report on program performance, including customer participation, reference support, pipeline influence, and other regional measures

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Fully remote work environment