
51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.
🔥 13 hours ago
🇨🇴 Colombia – Remote
💵 $50k - $70k / year
⏰ Full Time
🟠 Senior
💸 Financial Planning and Analysis (FP&A)
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51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.
• Own the operating expense plan end to end, including department budgets, software, and consulting spend • Partner with business leaders to review budget vs. actuals and support spending decisions • Build models, processes, and planning systems to improve forecasting • Use AI to automate repetitive work and connect systems • Help define spend-efficiency metrics for an AI-first company • Provide opex and headcount insight for annual planning, reforecasts, and leadership and board reporting • Report to the Director of FP&A and collaborate with the FP&A Manager • Partner with Marketing, Product & Engineering, and operating leaders across the company
• 4 to 6 years of experience in FP&A, corporate finance, accounting, consulting, or a related analytical role • Hands-on ownership of an operating expense budget and a budget vs. actuals process • Strong Google Sheets skills and ability to build clear, structured models from scratch • Solid understanding of the three financial statements and operating expenses through the P&L • Experience partnering with non-finance budget owners • Ability to work with autonomy and prioritize effectively • AI-first, builder's mindset and enthusiasm for automating repetitive work • Professional English fluency, written and spoken • Experience with NetSuite and Ramp is preferred • Experience with Runway, Adaptive, Pigment, or Anaplan is a plus • B2B SaaS or AI company experience is a plus
• Competitive salaries • Stock options • Comprehensive benefits • Generous paid time off • Parental leave • Home office stipends • Fully remote work environment • Opportunities for in-person team gatherings • Professional growth opportunities • Inclusive workplace • Daily use of AI tools
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