German-speaking Customer Service Representative, Inbound

🕒 March 18

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Global People Sphere

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment

Global People Sphere is a company whose public Notion page currently shows only a placeholder message requiring JavaScript ("JavaScript must be enabled in order to use Notion"). There is no visible content to confirm its offerings. Based on the company name, it likely focuses on people-focused services such as HR, recruitment, or workforce solutions, but this is an inference and not confirmed by the available page. For accurate details, enable JavaScript or contact the company directly.

📋 Description

• Handle incoming customer inquiries primarily by phone and ensure a professional customer experience • Handle written customer inquiries during available service hours • Assist with scheduling, rescheduling, and cancellations related to installation services • Provide first-level support for basic smoke detector questions (no technical background required) • Assist with billing inquiries and explain invoice items • Help customers with inquiries about the customer portal • Coordinate appointments for meter readings • General handling of service-related customer inquiries • Ensure high-quality customer service without sales activities

🎯 Requirements

• German at native or fluent level (C1/C2) spoken and written • Initial experience in phone-based customer service or strong motivation for inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident use of PC and digital communication tools • Patient, service-oriented personality with clear and structured communication • Reliable working style and quick comprehension • Willingness to handle written customer inquiries as well • Interest in a long-term role in customer service (no interest in sales projects)

🏖️ Benefits

• Pure inbound customer service role with no sales responsibilities • Structured onboarding and clear processes • Stable full-time employment in an established service environment • Opportunity to gain experience in the energy and property sector • Supportive team focused on high-quality customer service • Working hours Monday to Friday between 08:00 and 18:00