German-speaking Customer Service Representative

🕒 May 19

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Global People Sphere

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment

Global People Sphere is a company whose public Notion page currently shows only a placeholder message requiring JavaScript ("JavaScript must be enabled in order to use Notion"). There is no visible content to confirm its offerings. Based on the company name, it likely focuses on people-focused services such as HR, recruitment, or workforce solutions, but this is an inference and not confirmed by the available page. For accurate details, enable JavaScript or contact the company directly.

📋 Description

• Handling incoming customer inquiries primarily by phone and ensuring a professional customer experience • Handling written customer inquiries during available service hours • Assisting with appointment scheduling, changes and cancellations related to installation services • Providing first-level support for simple questions about smoke detectors (no technical background required) • Assisting with billing inquiries and explaining invoice items • Helping customers with questions about the customer portal • Coordinating appointments for meter readings • General handling of service-related customer inquiries • Ensuring high-quality customer service without sales activities

🎯 Requirements

• German at native or fluent level (C1/C2) spoken and written • Initial experience in telephone-based customer service or strong motivation for inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident PC skills and experience with digital communication tools • Patient, service-oriented personality with clear and structured communication • Reliable work style and quick comprehension • Willingness to handle written customer inquiries as well • Interest in a long-term customer service role (no interest in sales projects)

🏖️ Benefits

• Pure inbound customer service position with no sales responsibility • Structured onboarding and clear processes • Stable full-time employment within an established service environment • Opportunity to gain experience in the energy and real estate sectors • Supportive team focused on delivering high-quality customer service • Working hours Monday to Friday between 08:00 and 18:00