Customer Service Ambassador

🔥 13 hours ago

🇽🇰 Kosovo – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globl.Contact

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Globl. Contact is a company specializing in customer experience services and technology integration. By utilizing innovative technologies, training concepts, and performance data, Globl. Contact agents solve complex customer problems not addressed by digital self-service. The company employs an omnichannel approach for sales and customer retention, helping businesses retain existing customers and acquire new ones. Globl. Contact's services include technical advisory with a focus on customer experience, and enablement of operations via a scalable, remote-only model. The company emphasizes flexibility, mental health, and community, offering remote work solutions and customized work-life balance options.

📋 Description

• Serve as the first point of contact for customers, providing support by phone and email • Advise customers on webhosting, domain, and email products and identify suitable solutions • Conduct needs analyses and recommend appropriate products and services • Assist with login issues, including 2FA and forgotten passwords • Support customers with billing and contract-related questions, collaborating with Billing 2nd Level when needed • Provide consultation and sales support, including potential cross-selling and upselling opportunities • Assist with domain transfers in both inbound and outbound processes • Handle customer inquiries via Trustpilot, LinkedIn, and social media • Accurately document customer interactions • Escalate more complex issues to the appropriate specialist departments

🎯 Requirements

• Customer service and communication are your passion • Friendly, confident, and solution-oriented manner • Strong affinity for technology and a solid general technical understanding • Experience in a technical field, ideally in technical customer service, support, webhosting, or a comparable area • Interest in webhosting, domains, and email products, with the ability to quickly learn technical topics • Enjoy providing advice and selling; experience with cross-selling and upselling is desirable • Empathetic, open-minded, and friendly communication style • Very good written and spoken German (C1) • Excellent and accurate spelling • Familiarity with PC applications and excellent PC skills • Independent, reliable, and responsible approach to work

🏖️ Benefits

• All equipment required for your day-to-day work • Several weeks of paid training • Supported onboarding • Permanent employment contract • Maximum flexibility in terms of working hours and duration • Above-average compensation • A collaborative environment focused on support and enjoyment