Lead Product Designer – Builder

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead design strategy and execution for Builder pod experiences from discovery through delivery • Translate customer needs, business goals, product strategy and technical constraints into clear experience direction for creator workflows • Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes • Design and refine complex editing experiences, including canvases, controls, templates, responsive behaviors, previews, publishing states and AI-assisted workflows • Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and strong design rationale • Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment • Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt • Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move clearly • Partner with Product, Engineering, Data, Customer Success and other cross-functional teams to deliver exceptional customer outcomes

🎯 Requirements

• 7+ years of relevant product design experience • 2+ years in a leadership, mentorship or design direction capacity • Experience in creator tools, WYSIWYG editors, drag-and-drop editors, no-code builders, SaaS, B2B, platform or workflow-heavy product environments • Exceptional portfolio demonstrating systematic thinking, customer empathy, exceptional craft, measurable product impact and leadership beyond individual execution • Experience leading product design across research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing • Exceptional visual and interaction design craft, including hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality • Experience designing visual creation workflows such as drag-and-drop editing, page or email composition, responsive layout controls, asset management, templates, previews, publishing flows or versioning • Experience designing AI-driven or intelligent interfaces, including AI-assisted creation, recommendations, automation or guided editing workflows • Mandatory experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration • Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions • Experience influencing design direction for high-impact product areas, systems, platforms or pillars • Strong cross-functional leadership skills • Excellent communication and facilitation skills • Applications must include portfolios

🏖️ Benefits

• 100% remote work environment • Autonomy to shape HighLevel's most important product experiences • Meaningful influence with product, engineering and senior leadership • Opportunity to raise the design bar across visual editing, templates, canvas interactions, publishing flows and AI-assisted creation • Partnership with product, engineering, data and design peers • Craft-forward design culture • Opportunities to strengthen design practice, improve team rituals and grow other designers