Lead Product Designer

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead design strategy and execution for one or more product pillars from discovery through delivery • Translate customer needs, business goals, product strategy and technical constraints into experience direction and design roadmaps • Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes • Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and design rationale • Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment • Mentor designers, improve critique, strengthen shared patterns and make standards easier to adopt across multiple teams • Define and socialize metrics for design quality and impact, including usability, accessibility compliance, task success, adoption, retention and customer satisfaction • Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity • Partner with product and engineering leaders, mentor designers and shape product direction, design standards and team culture across the HighLevel platform

🎯 Requirements

• 7+ years of relevant product design experience • 2+ years in a leadership, mentorship or design direction capacity • Experience in SaaS, B2B, platform, workflow-heavy or other complex digital product environments is highly valuable • Exceptionally strong portfolio demonstrating systematic thinking, customer empathy, exceptional craft, measurable product impact and leadership beyond individual execution • Applications without a portfolio will not be considered • Experience leading data-informed product design across research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing • Exceptional visual and interaction design craft • Experience designing for AI-driven or intelligent interfaces • Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions • Experience influencing design direction for high-impact product areas, systems, platforms or pillars • Strong cross-functional leadership skills • Excellent communication and facilitation skills • Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory • Ability to collaborate effectively across time zones and cultural contexts • Commitment to accessibility, inclusion and ethical design

🏖️ Benefits

• 100% remote environment • Autonomy to shape design direction across strategically important product pillars • Meaningful influence with product, engineering and senior leadership • Opportunity to raise the design bar across multiple teams • Partnership with product, engineering, data and design peers • Craft-forward design culture • Mentorship and opportunities to grow other designers