Product Manager II – Payment Orchestration

🕒 September 15

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 15%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the roadmap and execution for the payment orchestration platform, including the orchestrator, transaction lifecycle, receipts, and webhook ingress • Improve authorization rates and cost efficiency through routing, provider selection, retries, and failover across PSPs and gateways • Lead authorizations, captures, refunds, voids, and disputes while ensuring correctness, idempotency, and state integrity • Build reliable inbound webhook processing that normalizes, deduplicates, and distributes provider events to downstream services • Own accurate receipts and transaction records • Partner with engineering to design documented payment APIs and events • Drive instrumentation, alerting, reconciliation, uptime, latency, and error-rate improvements • Ensure PCI, risk, data integrity, security, scalability, and compliance • Collaborate with engineering, design, data, risk, support, and partner-facing teams • Use payments data to prioritize the roadmap and measure impact • Deliver measurable improvements in transaction success, platform reliability, provider coverage, and builder experience

🎯 Requirements

• 4+ years of Product Management experience focused on payments, fintech, platform, or API/infrastructure products • Track record of shipping impactful platform or infrastructure features that improved reliability, coverage, or transaction success in a high-scale environment • Working understanding of payment systems, PSP/gateway integrations, authorization-to-settlement lifecycle, webhooks, idempotency, and reconciliation • Strong technical fluency and ability to partner with engineering on API design, event models, and system trade-offs • Familiarity with SaaS and platform growth levers, including internal platform adoption, developer experience, and reliability as a driver of customer trust • Experience building and shipping features within payments, fintech, or platform/infrastructure ecosystems • Ability to reason about payment routing, PSP integrations, idempotency, event delivery, retries, timeouts, duplicates, and reconciliation • Data-driven approach to transaction logs, failure reasons, provider quirks, authorization rates, latency, and reconciliation gaps

🏖️ Benefits

• Global, remote-first work environment • Opportunity to learn the intricacies of scaling a B2B SaaS startup • Opportunity to develop impactful products • Passionate, dynamic work environment • Well-funded and profitable company

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