Senior Engineering Manager – Commerce

🔥 22 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead the team building HighLevel's Payments Platform • Own execution, reliability, and evolution of checkout, subscriptions, payment orchestration, invoicing, ledger, and financial reconciliation capabilities • Build, mentor, and scale a high-performing backend engineering team • Drive hiring, onboarding, performance management, career development, and succession planning • Own Payments Platform roadmap execution and predictable delivery across concurrent initiatives • Balance business priorities with platform investments, technical debt reduction, and reliability improvements • Coordinate cross-team dependencies and identify risks, blockers, and execution gaps • Lead sprint planning, roadmap planning, estimation, prioritization, and delivery reviews • Partner with Product, Finance, Compliance, Customer Success, Marketing, Infrastructure, and Security teams • Communicate tradeoffs, delivery timelines, risks, and technical decisions to executive stakeholders • Lead highly available, planet-scale payment infrastructure and reliability practices • Drive SLO ownership, error budgets, incident management, disaster recovery, capacity planning, and operational readiness reviews • Partner with Staff and Principal Engineers on architecture and technical direction • Guide decisions involving Domain-Driven Design, API governance, event-driven systems, service boundaries, and data consistency models • Establish standards for API design, code quality, testing, CI/CD, documentation, and operational readiness • Promote design reviews, RFCs, ADRs, postmortems, continuous improvement, automated testing, observability, and deployment tooling

🎯 Requirements

• 12+ years of experience building scalable backend distributed systems • 5+ years of experience working with Go • 5+ years of experience managing software engineering teams delivering large-scale backend platforms • Proven experience leading teams responsible for business-critical distributed systems with high availability and reliability requirements • Experience partnering with Product Managers and cross-functional stakeholders to define roadmaps, manage priorities, and deliver customer-facing capabilities • Strong track record of hiring, coaching, mentoring, and growing engineering talent • Deep understanding of distributed systems, including event-driven architectures, asynchronous messaging, consistency models, idempotency, concurrency control, and resilience patterns • Experience with Kubernetes/GKE, GCP services including Pub/Sub, Redis, MongoDB/Firestore, and ClickHouse • Experience with CI/CD and cloud-native infrastructure • Strong understanding of API lifecycle management, including protobuf, ConnectRPC/gRPC, versioning strategies, and contract testing • Experience with SLIs/SLOs, observability, incident management, disaster recovery, and capacity planning • Familiarity with PCI, secrets management, data governance, and privacy controls • Excellent communication skills with experience presenting technical strategy, delivery updates, and architectural decisions to senior stakeholders and executives

🏖️ Benefits

• Global, remote-first organization • Opportunity to build systems supporting millions of businesses worldwide • Career development and succession planning • Continuous learning and technical mentorship • Ownership-focused engineering culture • Employee referral/EEO-compliant application process (demographic information submission is voluntary)