Senior Product Manager – Conversations

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 15%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own a defined area of the Conversations product across discovery, delivery, launch and growth • Set strategy, roadmap and priorities within the portfolio direction and own outcomes • Lead 4–6 agency calls weekly to uncover customer problems • Turn calls, support tickets and feedback into sized insights, jobs to be done and pain points • Map pain points to existing, extended or new capabilities and frame testable hypotheses • Build hi-fi prototypes and validate them with stakeholders and customers before engineering begins • Define requirements, write PRDs and ship improvements with engineering and design • Define go-to-market motion and launch artifacts with Marketing, Support and Customer Success • Run betas and staged rollouts • Instrument features, track usage and run experiments to improve activation, adoption, engagement and retention • Prepare data and narratives for WBRs, QBRs and annual planning • Partner with cross-functional teams on shared surfaces and dependencies • Support onboarding and mentoring of junior Product Managers

🎯 Requirements

• 7–9 years of Product Management experience, ideally in B2B SaaS • Experience on a communication or messaging product such as an inbox, helpdesk, CPaaS or CRM messaging • Proven track record of shipping customer-facing features that moved activation, adoption, engagement or retention • Experience building for agencies or multi-tenant, white-label platforms • Experience preparing data and narratives for business reviews or annual planning • Strong customer-call communication skills • Clear, concise writing, including PRDs and updates • Strong analytical mindset and ability to quantify impact • Strong product sense and UX evaluation ability • Ability to independently plan and execute with rigorous scoping, trade-offs and follow-through • Daily use of AI tools for synthesis, analysis, PRDs and prototyping • Experience designing and shipping AI features such as suggested replies, summaries, routing and agents • Understanding of messaging channels and rules, including A2P 10DLC, WhatsApp Business Platform, email deliverability and consent • Understanding of competing inboxes such as HubSpot, Intercom, Front and Zendesk • Understanding of product funnels: activation, adoption, engagement, retention and time to value • Experience running discovery and validation loops with prototypes and beta users • Understanding of AI feature quality, trust and adoption measurement • Experience working with APIs, webhooks and event pipelines • Experience writing structured PRDs and communicating roadmap trade-offs • Experience analyzing Pendo, Amplitude, Mixpanel or Superset data

🏖️ Benefits

• Global, remote-first organization • Equal Opportunity Employer • Voluntary demographic-information disclosure kept separate from the application and not used in hiring decisions

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