Senior Product Manager – Reputation Management

Job not on LinkedIn

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Define the vision, strategy, north-star metrics, and 12–18 month roadmap for Reputation Management • Drive prioritization, investment decisions, and business outcomes • Drive review acquisition through automated campaigns, multi-channel requests, personalization, experimentation, and conversion optimization • Build AI-driven review reply experiences with personalized responses, brand voice customization, sentiment awareness, and bulk actions • Create automation-first workflows for review requests, sentiment-based routing, escalations, notifications, and proactive engagement • Improve review monitoring, aggregation, moderation, collaboration, and multi-location management • Deliver reputation reporting, sentiment analysis, AI-generated insights, benchmarking, and recommendations • Lead customer interviews, workflow audits, usability testing, competitive analysis, and market research • Own PRDs, requirements, prioritization, release planning, stakeholder alignment, success metrics, and post-launch measurement • Validate customer problems, establish baseline metrics, and secure approval for a prioritized roadmap • Launch AI review replies, expand automation, and increase review volume, response rates, and engagement • Ship advanced automations, AI insights, enterprise multi-location support, and analytics

🎯 Requirements

• 7+ years in product management, scaling 0-1 products, B2B SaaS experience, or building AI agentic products • Strong analytical and technical fluency • Comfortable partnering with Engineering and Data on data flows, instrumentation, system design, and reliability • Ability to define robust metrics and measurement plans • Ability to reason about APIs, permissions, and scalable configuration frameworks • Proven track record of moving business metrics including retention, expansion, adoption, support deflection, and engagement • Ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Data, and GTM • Excellent written and verbal communication • Ability to create crisp narratives for executives and individual contributors

🏖️ Benefits

• Global, remote-first organization • Constant learning and growth opportunities • Opportunity to learn how to scale B2B SaaS startups and build impactful products • Lean/Agile working principles • Fast delivery and rapid testing of innovative ideas • Ownership-oriented culture • Company focus on adding value for users