Staff Product Manager – Voice AI

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the strategy, execution, and quality bar for HighLevel’s VoiceAI product. • Deeply understand agencies, local businesses, call-heavy industries, and the operational jobs VoiceAI must perform. • Define and drive the product vision, roadmap, and success metrics for HighLevel VoiceAI. • Partner closely with engineering on telephony architecture, speech behavior, and infrastructure scalability. • Work with design to simplify VoiceAI setup and agent testing. • Improve the quality of AI agent behavior through better prompts and customer feedback loops. • Ensure VoiceAI can update contact records, trigger workflows, and collect structured fields. • Build integrations between VoiceAI and other business tools. • Drive monetization and adoption of VoiceAI and AI Employee plans.

🎯 Requirements

• 8–12 years of product management experience, with meaningful experience owning complex B2B SaaS, AI, communication, automation, CRM, or platform products. • Prior experience as a Staff PM, Principal PM, Lead PM, or equivalent senior IC product role. • Strong product judgment in AI-driven user experiences, especially where reliability, trust, latency, and outcome quality matter. • Deep fluency in at least one of the following areas: voice AI, contact center software, telephony, conversational AI, workflow automation, CRM, customer communications, AI agents, or developer platforms. • Technical enough to work credibly with engineering on LLM behavior, APIs, webhooks, telephony systems, latency, data pipelines, observability, model trade-offs, and scalability. • Strong systems thinking: able to connect VoiceAI with contacts, calendars, conversations, workflows, opportunities, knowledge base, billing, permissions, and reporting. • Clear understanding of SMB and agency-led SaaS models. • Strong customer empathy and ability to translate messy real-world use cases into simple, scalable product experiences. • Strong analytical ability. • High ownership and execution velocity. • Excellent written and asynchronous communication skills. • Comfortable making hard prioritization calls across customer asks, quality improvements, revenue opportunities, technical debt, and compliance constraints.

🏖️ Benefits

• EEO Statement: The company is an Equal Opportunity Employer. • Voluntary demographic information for compliance with government recordkeeping, reporting, and legal requirements. • Privacy Policy available for review before application.