Technical Support Engineer, Healthcare Experience

🕒 September 24

🇱🇧 Lebanon – Remote

💵 $1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 52 days.
• Jobs at this company usually fill in 21 days.

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CME

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

CME is a multinational technology consulting firm that specializes in driving digital transformation for businesses worldwide. With expertise in areas such as staff augmentation, software development, artificial intelligence, and the Internet of Things, CME delivers tailored, end-to-end technology solutions that enable clients to improve operational excellence and customer engagement. Their impressive track record includes partnerships with Fortune 500 companies and successful execution of over 250 innovative projects, making them a trusted partner in the technology consulting space.

📋 Description

• Serve as the primary PACS technical support resource for customer healthcare IT projects • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues • Respond to customer inquiries via phone, email, and ticketing systems • Coordinate projects and own tasks while serving as the primary customer communication and issue-resolution contact • Collaborate with IT, Product, Engineering, and Project Management teams to resolve complex issues • Monitor and triage support queues, assigning tickets to appropriate teams • Maintain detailed records of incidents, resolutions, workflows, and system changes • Contribute to support-process improvement, knowledge-base documentation, and root cause analysis • Ensure compliance with healthcare regulatory standards and internal IT policies • Support customer relationships through proactive communication, updates, and technical guidance • Deliver product and service training to administrators, service-level users, and customers • Perform RIS/PACS updates, upgrades, and maintenance • Conduct pre-sales technical evaluations and provide level-of-effort assessments • Integrate and support solutions within public cloud environments and healthcare imaging platforms • Design, implement, document, and support technical solutions • Educate customers on system functionality and best practices • Identify opportunities to improve customer experience and operational services

🎯 Requirements

• Healthcare industry experience is mandatory • Hands-on experience supporting healthcare IT environments, preferably within radiology, medical imaging, or clinical systems • Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience • Minimum of 5 years of experience in IT support roles • Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role • Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server) • Strong Linux system administration and command-line experience • Experience with MSSQL database management and relational database technologies • Strong understanding of networking concepts, troubleshooting, and infrastructure support • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems • Proven experience troubleshooting complex software applications and healthcare technology solutions • Experience with public cloud environments and cloud-based integrations • Familiarity with scripting, data serialization, and reporting tools such as SSRS • Strong understanding of PC/server hardware platforms and general IT infrastructure • Experience using ticketing systems and ITIL-based support processes • Strong troubleshooting, analytical thinking, and critical problem-solving skills • Strong customer service, relationship management, and call center support experience • Excellent written and verbal communication skills with both technical and non-technical audiences • Excellent English communication skills • Ability to manage multiple priorities and work effectively under pressure • Ability to collaborate effectively across cross-functional technical and business teams • Ability to build and maintain strong customer relationships through proactive communication and technical guidance • Flexibility to work varied schedules and participate in on-call rotations as required • Availability to support customers and collaborate with teams across US time zones

🏖️ Benefits

• Class A International Insurance • Reimbursement of certificates/courses

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