Manager II, IT Operations – Automation

Job not on LinkedIn

🔥 1 minute ago

🇻🇳 Vietnam – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grab

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

📦 Logistics

🍽️ Food & Beverage

✈️ Travel

Logistics • Food & Beverage • Travel

Grab is Southeast Asia’s leading superapp, dedicated to driving positive change in the communities it serves. With operations across 8 countries, Grab offers a wide range of services, including ride-hailing, food delivery, and financial services, aiming to create better lives for millions. The company is guided by values of hunger, heart, humility, and honor, striving to innovate and push boundaries. It has grown to have 180 million users and 7 R&D centers, emphasizing collaboration and diversity within its workforce.

📋 Description

• Lead, coach and develop the IT Operations team, including hiring, performance management, capability planning, succession planning and knowledge transfer • Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing and workplace technology, including outsourced Level 1 support • Ensure incidents, requests and escalations meet agreed service levels • Govern vendor performance through clear metrics, regular reviews and improvement plans • Lead major incident and problem management • Ensure timely diagnosis, root-cause analysis, corrective actions and prevention of recurring issues • Build partnerships with country IT, service desk, engineering, infrastructure and business teams • Conduct regular service reviews, communicate clearly, manage risks proactively and escalate effectively • Define and execute a roadmap for service improvement, automation, observability and operational analytics • Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight • Report to the Head of End User Computing • Support regional operations from Malaysia

🎯 Requirements

• 10+ years in IT infrastructure, end-user computing, workplace technology or IT service operations • Hands-on Level 2/3 experience and leadership of Level 1/2 support • Experience leading technical teams through hiring, coaching, performance management and capability development • Strong knowledge of enterprise networking, endpoint technologies, hardware, software, identity and access management, and common operating systems • Experience with IT service management, major incident and problem management, root-cause analysis, service-level agreements and operational metrics • Experience delivering automation and observability using scripting, APIs, workflow or monitoring tools • Sound testing, security and maintainability practices • Strong stakeholder and vendor-management skills, including regional operations, managed-service providers and cross-functional decision-making • Experience with endpoint platforms such as Microsoft Intune or Jamf • Exposure to self-healing operations, event-driven automation, service intelligence or AI-assisted workflows • Certification in ITIL, networking, cloud or endpoint management is an advantage

🏖️ Benefits

• Term Life Insurance • comprehensive Medical Insurance • GrabFlex benefits package • Parental leave • Birthday leave • Love-all-Serve-all (LASA) volunteering leave • Confidential Grabber Assistance Programme • FlexWork arrangements such as differentiated hours