Tour Leader Manager

🕒 September 10

🇵🇹 Portugal – Remote

💵 €45k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grand Circle Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

🏨 Hospitality

🛍️ eCommerce

Travel • Hospitality • eCommerce

Grand Circle Corporation is a Boston-based travel company that operates brands including Overseas Adventure Travel (O. A. T. ), Grand Circle Travel, and Grand Circle Cruise Line. The company specializes in small-group and small-ship guided adventures—emphasizing cultural immersion, expert local leaders, solo-friendly options, and responsible travel through the Grand Circle Foundation. It sells trips directly to consumers via online channels and phone reservations and provides support services like travel protection and loyalty programs.

📋 Description

• Recruit, train, schedule, coach, and manage Tour Leaders across assigned products • Build and maintain a high-performing team that exemplifies the company’s culture, values, and team spirit • Develop and implement individualized training plans for newly hired Tour Leaders • Conduct regular performance reviews, coaching sessions, and development discussions • Lead Tour Leader onsite meetings, training sessions, and operational workshops • Facilitate field-based learning experiences and road-trip simulations • Ensure Tour Leaders have the tools, knowledge, and support necessary to succeed • Provide emergency support to Tour Leaders and help drive timely issue resolution • Travel regularly throughout the region to observe operations and support team development • Interact directly with travelers to gather insights and ensure service excellence • Review passenger feedback, quality reports, and operational performance metrics • Develop coaching and improvement plans based on traveler feedback and performance trends • Manage administrative responsibilities both in the office and while traveling • Prepare and deliver weekly reports to the Regional Leader and Boston Headquarters • Drive the achievement of Regional Excellence goals across the assigned region

🎯 Requirements

• Experience in the travel industry • Experience managing and developing people • Fluent in both English and Portuguese • Based in Portugal • Available to travel frequently, including at short notice • Strong proficiency in Microsoft Office, particularly Excel (filters, formulas, and conditional formatting) • Flexible, creative, self-motivated, and highly organized • Proven ability to motivate and develop teams while building relationships based on trust, accountability, and mutual respect • Strong commitment to excellence and quality • Ability to work independently and effectively in a remote work environment • Excellent interpersonal, communication, and problem-solving skills • Strong work ethic and effective time management skills

🏖️ Benefits

• Performance-based incentive bonus • Merit increases based on individual performance • Opportunities for personal and professional growth • Milestone bonuses and travel certificates for every 5th employment anniversary with GCC • Discounted Grand Circle travel packages worldwide • Employee referral bonus program • Comprehensive onboarding and training program • Unique and supportive corporate culture • Opportunity to work as part of a global team with colleagues based around the world