Automation Engineer 1 – Technical Support

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot • Support workflow design for auto-resolution, case enrichment, and routing • Rapidly prototype, test, deploy, and iterate on scoped automation solutions • Contribute to improvements in AI resolution rate and automation coverage • Reduce manual work across support operations through effective automation design • Partner with Support, CX, and AI teams to translate operational needs into practical solutions • Continuously improve automation performance using data, feedback, and iterative learning • Deliver multiple scoped, production-ready AI automations within the first 3–6 months • Help reduce manual case handling and improve operational efficiency across support workflows

🎯 Requirements

• Foundational experience building AI workflows or automations • Exposure to APIs, scripting, or automation tools • Ability to learn new technologies quickly and apply them in practical support scenarios • Experience with Salesforce or customer support tools is preferred • Exposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions is preferred • Familiarity with automation or low-code platforms is preferred • Background in technical, engineering, or data-related fields is preferred • Must demonstrate at least one working AI automation or project and be prepared to walk through it during interviews • Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets • Responsible for ensuring data privacy and completing required privacy training

🏖️ Benefits

• Remote work in a remote-first company • Employee Resource Groups • Coffee with Mark sessions with the CEO • Microsoft Teams communities focused on wellness, art, furbabies, family, and parenting • Special guest discussions on issues impacting employees