Granicus
501 - 1000 employees
Founded 1999
đď¸ Government
âď¸ SaaS
đ Compliance
Government ⢠SaaS ⢠Compliance
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
Principal CXS Strategic Programs
Job not on LinkedIn
đĽ 14 minutes ago
Where this job comes from
Posted on Granicus's careers page, not through a job board
First seen by Remote Rocketship 14 minutes ago
Granicus
501 - 1000 employees
Founded 1999
đď¸ Government
âď¸ SaaS
đ Compliance
Government ⢠SaaS ⢠Compliance
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
đ Description
⢠Lead and coordinate cross-functional strategic programs tied to CXS transformation, AI-enabled workflow improvement, operating-model evolution, integration planning, and CCO-sponsored priorities ⢠Translate executive priorities into program charters, workstreams, milestones, owners, decision paths, dependencies, and measurable outcomes ⢠Partner with CXS leaders and Operations, Finance, HR, Internal Communications, IT, Data, AI, Legal, and other stakeholders ⢠Identify and redesign work for simplification, automation, AI augmentation, or improved operating practices ⢠Move transformation opportunities from assessment through pilot, adoption, and scale ⢠Develop KPIs, baselines, reporting rhythms, dashboards, and follow-up mechanisms ⢠Prepare decision materials, executive updates, operating briefs, and recommendations ⢠Build portfolio-level visibility into CCO-sponsored initiatives, including progress, risks, tradeoffs, decisions, and organizational impacts ⢠Create reusable tools, playbooks, lessons learned, case examples, and shared operating mechanisms ⢠Convene senior CX Operations Principals through shared context, operating rhythms, common tools, and coordinated workback mechanisms ⢠Apply AI/ML project experience to define use cases, coordinate data and technology dependencies, manage pilots, and guide solutions through adoption and scale ⢠Report to the Chief of Staff to the CCO; operate as a principal-level individual contributor with no direct reports
đŻ Requirements
⢠Significant experience leading complex, cross-functional programs in a SaaS, technology, professional services, public-sector technology, management consulting, strategic operations, or similarly matrixed environment ⢠Experience in business transformation, operating-model change, acquisition or integration planning, executive operations, or strategic initiatives preferred ⢠Demonstrated ability to develop and implement KPIs, reporting mechanisms, program governance, or operating cadences connecting activity to measurable outcomes ⢠Experience partnering with senior leaders and cross-functional teams on sensitive, high-priority, or ambiguous initiatives ⢠Relevant consulting, operations, transformation, or strategy experience preferred ⢠Demonstrated experience contributing to or leading AI/ML projects from discovery and business-case development through pilot, implementation, adoption, and measurable outcome tracking ⢠Strong strategic operations, transformation, program leadership, and stakeholder management capability in matrixed environments ⢠Knowledge of AI-enabled process redesign, automation, productivity improvement, technology adoption, or operational transformation ⢠Knowledge of AI/ML project lifecycles, including use-case definition, data readiness, model or solution evaluation, responsible-AI considerations, implementation, adoption, and value measurement ⢠Strong analytical judgment, including KPI design, performance monitoring, value tracking, assumptions, and executive-ready synthesis ⢠Excellent written and verbal communication skills ⢠High discretion and sound judgment with workforce planning, organizational changes, financial information, or sensitive transition work ⢠Ability to structure ambiguous priorities, clarify ownership, frame decisions, and drive work through influence rather than authority ⢠Ability to build shared context, operating cadence, and followership among senior peers and cross-functional partners
đď¸ Benefits
⢠Flexible Time Off ⢠Company-Wide Wellbeing Days (paid days off) ⢠Work From Home Reimbursement ⢠Private health, vision, dental and life insurance for employees and families ⢠On-Demand Mental Health Support, including Headspace and other wellness tools ⢠Paid Parental Leave for birthing and non-birthing parents ⢠Online Learning Platforms for professional development ⢠Competitive Salary & Bonuses ⢠Remote-first work environment
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