Director of Maintenance

Job not on LinkedIn

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green Ocean Property Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

🤝 B2B

🏢 Enterprise

Real Estate • B2B • Enterprise

Green Ocean Property Management is a full-service property management company based in Greater Boston. With over 40 years of experience, they offer proactive property management solutions that aim to prevent problems before they arise. Their services include tenant screening, lease management, property maintenance, and financial reporting, emphasizing clear communication and personal service to each client. They also provide specialized services such as investment property and condo association management, ensuring expert handling of all property needs. The company is known for building strong relationships with reliable vendors to ensure quality maintenance work and offers 24/7 service to address any property management challenges promptly.

📋 Description

• Own the maintenance operating system from request intake through scheduling, field execution, documentation, billing handoff, and closeout • Set emergency and routine service levels, escalation rules, quality standards, and communication expectations • Run weekly maintenance operating reviews covering backlog, aging, scheduled work, emergencies, callbacks, staffing, vendor capacity, and financial performance • Ensure accurate work-order status, scheduling, resident communication, vendor communication, and after-hours handoffs • Hold the Project Manager/Estimator accountable for scopes, estimates, schedules, project delivery, change control, documentation, and project margins • Use the Field Operations Specialist for inspections, technical troubleshooting, difficult jobs, field recommendations, and workmanship checks • Maintain decision-ready records in PropertyMeld, Buildium, approved trackers, and related source systems • Directly manage field staff, including expectations, schedules, coaching, attendance, discipline, development, and staffing decisions • Define skills, productivity expectations, quality standards, safety practices, and documentation requirements for field roles • Build labor and vendor capacity plans for seasonal demand, portfolio growth, emergency coverage, and project commitments • Create onboarding and training plans for field staff, coordinators, estimators, and vendors • Own the maintenance budget, labor plan, vendor plan, gross-margin review, billing completeness, and material cost controls • Review vendor performance, pricing, availability, insurance requirements, service quality, and replacement risk • Partner with Finance to reconcile operations with billing, payroll, vendor bills, receivables, and department reporting • Coordinate cross-department handoffs with Property Operations, Leasing, Customer Success, On Ramp, Finance, and Systems/Data • Convert maintenance data into executive action plans and bring recommendations on risks and corrective actions to the COO and CEO • Build and maintain maintenance playbooks for routine work, emergencies, projects, inspections, vendor use, resident communication, and billing handoff

🎯 Requirements

• Significant progressive experience leading maintenance, facilities, construction service, field operations, or a comparable multi-site service function • Proven people-management experience, including performance expectations, coaching, discipline, hiring, staffing, and direct accountability for a field team • Working knowledge of work-order operations, emergency response, estimating, project delivery, vendor management, quality control, and safety practices • Experience owning a department budget, labor capacity, vendor cost, billing completeness, and operating metrics • Ability to distinguish technical expertise from people leadership and assign each responsibility to the correct role • Strong written and verbal communication, follow-through, documentation, and comfort holding staff, vendors, and peers accountable • Experience with property-management, maintenance-management, scheduling, reporting, and collaboration systems • Ability to lead a distributed team across field and remote functions • Preferred: experience in residential property management, condominium/HOA management, multifamily operations, or an in-house maintenance business • Preferred: experience with PropertyMeld, Buildium, QuickBooks Online, Google Workspace, and workflow or reporting automation • Preferred: measurable results improving response time, backlog aging, gross margin, billing completeness, vendor capacity, callbacks, or field productivity • Preferred: relevant trade, construction-management, facilities, project-management, or safety qualification

🏖️ Benefits

• Employer-sponsored health coverage; eligibility, plan terms, and employer contribution governed by the applicable benefit plan and offer letter • 15 paid days of PTO annually, subject to company policy • 5 paid sick days annually, subject to company policy and applicable law • Paid holidays, subject to the company holiday calendar