Customer Care Officer

Job not on LinkedIn

🔥 53 minutes ago

🇭🇷 Croatia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GreenPowerMonitor, a DNV company

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

🔒 Cybersecurity

Energy • SaaS • Cybersecurity

GreenPowerMonitor is a leading provider of data-driven digital solutions for managing, monitoring, and controlling renewable energy assets. As a DNV company, it specializes in optimizing efficiency and performance in solar, wind, and storage facilities worldwide. GreenPowerMonitor offers a comprehensive suite of products, including cloud-based solutions like GPM Horizon and on-site systems like GPM SCADA and GPM PPC, to enhance asset management and operations for asset managers and owners in the renewable energy sector. The company plays a crucial role in the green energy transition by providing best-in-class solutions designed to maximize energy production and safeguard renewable energy through cybersecurity measures. With expertise in utility-scale renewable power plants, GreenPowerMonitor operates in over 90 countries, managing more than 7500 facilities with over 80 gigawatts of capacity globally.

📋 Description

• Execute projects in management system certification • Support customers from quotation stage through audit planning to certificate issuance • Maintain intensive customer contact • Work closely with field service auditors • Explain complex technical issues simply and empathetically • Solve customer challenges, take initiative, and make decisions • Collaborate within a cooperative customer care team

🎯 Requirements

• Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree • Experience in building sustainable customer relationships • Very good communication skills in German • Good knowledge of English • Experience using various IT programs, e.g. MS Office and CRM systems • Technical background knowledge and professional experience in the industry are advantageous • Willingness to spend the first few weeks in Essen, Germany, for onboarding and training • Background checks conducted for final candidates in accordance with applicable country-specific laws and practices

🏖️ Benefits

• Continuous training and professional improvement • Food allowance and other benefits • DNV health insurance available for all employees • Possibility to work from home after the induction period • Vibrant company culture and competence development • Supportive teamwork and great colleagues • Interesting projects with global reach