Customer Success Analyst – Farmer

Job not on LinkedIn

🕒 May 9

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 57%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green Gente e Gestão

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Green Gente e Gestão is a consulting company that specializes in human resource solutions. They assist organizations in hiring top talent, developing employee skills, and reducing turnover while strengthening organizational culture. Their services include recruitment, training, and mentorship programs designed to enhance productivity and leadership capabilities. The company emphasizes tailored training and behavioral assessment tools to ensure a good cultural fit between candidates and organizations, and aims to create long-term partnerships based on trust and mutual success.

📋 Description

• Manage a portfolio of clients, ensuring account retention and expansion • Structure and implement the customer journey • Develop Customer Success processes, workflows, and routines • Lead follow-up, alignment, and results presentation meetings • Ensure alignment between the contracted scope, deliverables, and the customer’s perception of value • Identify churn risks and take preventive action • Identify upsell and account expansion opportunities • Organize communication flows between clients and internal teams • Establish portfolio health metrics and monitoring practices • Record information and follow-up activities in the CRM • Gather strategic feedback to continuously improve operations and the customer experience • Support the growth and maturation of the Customer Success function

🎯 Requirements

• Previous experience in Customer Success, Client Relations, or Account Management • Experience in service-based companies, preferably marketing, advertising, or digital agencies • Experience leading strategic client meetings • Knowledge of digital marketing and agency operations • Experience creating or organizing Customer Success processes • Familiarity with CRM systems and retention, expansion, and satisfaction metrics • Analytical skills for monitoring performance indicators and portfolio development • Completed or ongoing higher education in a related field • Clear, objective, and professional communication • Consultative and solution-oriented approach • Strong organizational and prioritization skills • Ownership mindset and accountability for the client portfolio • Proactive approach to structuring processes and improving workflows • Negotiation and expectation management skills • Results-oriented, with a focus on customer retention