Customer Success Analyst – Farmer

Job not on LinkedIn

🕒 May 9

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green Gente e Gestão

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Green Gente e Gestão is a consulting company that specializes in human resource solutions. They assist organizations in hiring top talent, developing employee skills, and reducing turnover while strengthening organizational culture. Their services include recruitment, training, and mentorship programs designed to enhance productivity and leadership capabilities. The company emphasizes tailored training and behavioral assessment tools to ensure a good cultural fit between candidates and organizations, and aims to create long-term partnerships based on trust and mutual success.

📋 Description

• Manage a portfolio of clients, ensuring account retention and expansion • Structure and implement the customer journey • Develop processes, workflows, and routines for the Customer Success function • Lead check-in, alignment, and results presentation meetings • Ensure alignment between the contracted scope, deliverables, and the client’s perception of value • Identify churn risks and take preventive action • Map upsell and portfolio expansion opportunities • Organize communication workflows between clients and internal teams • Establish metrics and monitor portfolio health • Record information and follow-ups in the CRM • Gather strategic feedback to support the continuous improvement of operations and customer experience • Support the growth and maturation of the CS function

🎯 Requirements

• Previous experience in Customer Success, Client Relations, or Account Management • Experience working at service-based companies, preferably marketing, advertising, or digital agencies • Experience leading strategic client meetings • Knowledge of digital marketing and agency dynamics • Experience creating or organizing Customer Success processes • Familiarity with CRM systems and retention, expansion, and satisfaction metrics • Analytical skills for monitoring metrics and portfolio development • Bachelor’s degree completed or in progress in a related field • Clear, objective, and professional communication • Consultative, solution-oriented approach • Strong organizational and prioritization skills • Ownership mindset and accountability for the client portfolio • Proactive approach to structuring processes and improving workflows • Negotiation skills and the ability to manage expectations • Results-driven, customer-retention-focused mindset